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Hardware Inventory broken

Sergi Díaz Ruiz 105 Reputation points
2024-07-11T07:42:02.1966667+00:00

Good morning,

I have some devices with this issue... They don't send the HWI because always stuck at same query:

User's image

It never continues.... How can I do the troubleshoot?

TIA!

Microsoft Configuration Manager
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  1. Sergi Díaz Ruiz 105 Reputation points
    2024-07-24T12:05:07.1066667+00:00

    Hi all!!

    Finally, the issue solve with a server restart...

    We have a lot queries to WMI from Qualys.

    Restart server and HWI works fine.

    Regards,

    2 people found this answer helpful.
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  2. glebgreenspan 1,835 Reputation points
    2024-07-11T14:22:04.3933333+00:00

    Hello Sergi

    Can you try these steps

    Good morning!

    The "User's image" query is a common cause of Hardware Inventory (HWI) stuck issues in Microsoft Intune. Here are some troubleshooting steps to help you resolve this issue:

    1. Check the event logs: Review the Windows Event Logs on the affected devices for any errors or warnings related to the Intune agent or HWI. This will help you identify potential issues or conflicts that might be causing the stuck query.
    2. Verify Intune Agent configuration: Ensure that the Intune Agent is properly configured and running on the devices. Check the agent's service status, and make sure it's set to start automatically on boot.
    3. Check for conflicts with other applications: Some applications might interfere with the Intune Agent or HWI. Try closing any unnecessary applications and background services that might be causing conflicts.
    4. Disable Network Protection: Temporarily disable Network Protection on the device to see if it resolves the issue. If it does, then re-enable it and see if it persists.
    5. Check for firmware updates: Ensure that the device's firmware is up-to-date, as outdated firmware can cause issues with HWI.
    6. Run the Intune Agent troubleshooter: Run the Intune Agent troubleshooter on the affected devices to identify and fix any issues.
    7. Clear cache and registry keys: Clear the Intune Agent cache and registry keys on the affected devices to ensure they're not storing any corrupted data.
    8. Reset the Intune Agent: Reset the Intune Agent to its default settings by running the following command: C:\Program Files\Microsoft Configuration Manager\client\pnpinst.exe /reset
    9. Verify HWI schedule: Check the HWI schedule settings in your Intune console to ensure they're set correctly and not conflicting with other schedules.
    10. Contact Microsoft Support: If none of the above steps resolve the issue, you may want to reach out to Microsoft Support for further assistance.

    To troubleshoot specifically with "User's image" query, you can try:

    • Running Get-WmiObject -Class Win32_ComputerSystem command on the device to see if it returns any data.
    • Checking the event logs for any errors related to WMI queries.
    • Verifying that WMI is enabled and functioning correctly on the device.Good morning! The "User's image" query is a common cause of Hardware Inventory (HWI) stuck issues in Microsoft Intune. Here are some troubleshooting steps to help you resolve this issue:
      1. Check the event logs: Review the Windows Event Logs on the affected devices for any errors or warnings related to the Intune agent or HWI. This will help you identify potential issues or conflicts that might be causing the stuck query.
      2. Verify Intune Agent configuration: Ensure that the Intune Agent is properly configured and running on the devices. Check the agent's service status, and make sure it's set to start automatically on boot.
      3. Check for conflicts with other applications: Some applications might interfere with the Intune Agent or HWI. Try closing any unnecessary applications and background services that might be causing conflicts.
      4. Disable Network Protection: Temporarily disable Network Protection on the device to see if it resolves the issue. If it does, then re-enable it and see if it persists.
      5. Check for firmware updates: Ensure that the device's firmware is up-to-date, as outdated firmware can cause issues with HWI.
      6. Run the Intune Agent troubleshooter: Run the Intune Agent troubleshooter on the affected devices to identify and fix any issues.
      7. Clear cache and registry keys: Clear the Intune Agent cache and registry keys on the affected devices to ensure they're not storing any corrupted data.
      8. Reset the Intune Agent: Reset the Intune Agent to its default settings by running the following command: C:\Program Files\Microsoft Configuration Manager\client\pnpinst.exe /reset
      9. Verify HWI schedule: Check the HWI schedule settings in your Intune console to ensure they're set correctly and not conflicting with other schedules.
      10. Contact Microsoft Support: If none of the above steps resolve the issue, you may want to reach out to Microsoft Support for further assistance.
      To troubleshoot specifically with "User's image" query, you can try:
      • Running Get-WmiObject -Class Win32_ComputerSystem command on the device to see if it returns any data.
      • Checking the event logs for any errors related to WMI queries.
      • Verifying that WMI is enabled and functioning correctly on the device.
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  3. AllenLiu-MSFT 43,061 Reputation points Microsoft Vendor
    2024-07-12T02:35:31.58+00:00

    Hi, @Sergi Díaz Ruiz

    Thank you for posting in Microsoft Q&A forum.

    You may try to force a full hardware inventory for these devices to see if it helps:

    https://www.recastsoftware.com/resources/how-to-perform-a-full-hardware-inventory-for-a-pc-collection-the-easy-way/

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

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  4. Sergi Díaz Ruiz 105 Reputation points
    2024-07-12T05:33:41.77+00:00

    Hi to all !! In advance thanks to all for the answers.

    We are using Microsoft Configuration Manager (SCCM), not Intune.

    I tried to rebuild the WMI- > Nothing

    I checked the eventviewer:

    id = {2BA92613-D106-0014-FF4A-AB2B06D1DA01}; ClientMachine = Hostname; User = DOMAIN\ADMINuser; ClientProcessId = 12048; Component = Unknown; Operation = Start IWbemServices::ExecQuery - root\cimv2 : select * from Win32_OptionalFeature; ResultCode = 0x80041032; PossibleCause = Throttling Idle Tasks, refer to CIMOM regkey: ArbTaskMaxIdle

    But this error is just a timeout error... (20 minutes) I tried this query in others devices and they show the data very quick.

    This is the class: Get-WmiObject Win32_OptionalFeature

    Can I do something more?

    I don't know how to troubleshoot this ...

    TIA!!

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  5. AllenLiu-MSFT 43,061 Reputation points Microsoft Vendor
    2024-07-15T07:56:21.79+00:00

    Hi, @Sergi Díaz Ruiz

    You may try to uncheck the class Optional Feature in Client Setting if you do not need to collect the optional feature.

    If you are using the custom client setting, you should edit the custom client setting.

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