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I've got Microsoft Authenticator on my phone and I'm trying to make sure that I'm able to backup my authenticator codes to a new device. I still have both devices, but I'm unable to move the codes from one to the other.
I've followed the instructions from Microsoft Support with no success. (https://support.microsoft.com/en-us/account-billing/restore-account-credentials-from-microsoft-authenticator-ce53096e-1e1c-4840-9e32-1618bc33cd43#ID0EBH=Android)
I was able to restore the accounts, but everyone one of them says "Action Required" and if I tap on them, it says "Scan the QR code provided by your organization to finish recovering this account" as pictured below.
This baffles me. If I have the original QR code, why bother with the backup? It really seems like the backup functionality on this app is broken.
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Useless app I just bought new iPhone I transfer data from old to new and when I login auth app all my registered was gone I try to restore backup again nothing came what I’m your mind guys how I restore all authes I have registered here how I can log in to my other apps accounts when I lost everything 😢
I mostly tell my users to use the Google Authenticator.
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Hello Ryan Janke,
Thanks for your question
If you see the message Action required next to an account, it may require further verification before it can be used. This means you have to contact your IT Admin for access or re-registration of your MFA for your work/school accounts.
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
I am the IT admin.
Hey Ryan if you're the IT admin, you will need another IT admin to re-prompt you for MFA. If you're the only IT admin you may need to contact Global support or use the account recovery tool
I can do all of that. I feel like you've misread the question. I'm asking why I'd get users to backup their authenticator codes at all if the have to be manually restored either way?