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Every time I open a document or start a new document this pop up comes up.

Kortney Pisano 0 Reputation points
2024-07-16T16:18:50.37+00:00

everytime i open a document or start a new one that pops up. I can not able to open old documents and word looks different on my computer now.

Word
Word
A family of Microsoft word processing software products for creating web, email, and print documents.
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  1. Akbar Karimi 26 Reputation points
    2024-07-16T16:46:37.9466667+00:00

    Hi Kortney,

    Thanks for your question! Could you please attach a screenshot of the pop-up?

    Thanks,

    Akbar

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  2. Jiajing Hua-MFST 8,525 Reputation points Microsoft Vendor
    2024-07-17T06:26:23.0266667+00:00

    Hi @Kortney Pisano

    What are the formats of your "old documents"?

    As Akbar Karimi said, could you please share us with a screenshot of pop-up?

    I suggest you go to Word, click File > Accounts > Product Information, check the Office apps version name and version number.

    Then click "Open" and browse one document to have a check. Please ensure Word is the default app for your documents.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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