How do I register a new device as my only device for sign-in in the future on authenticator app?

Question

I initially installed the authenticator app on my old device. Now I have changed my phone and I have installed the app on the new device. But all the codes are going to the old device. How do I remove the old and add new device?

Answer 1

Hello Parimala Putta,

Thanks for your question.

If you have access to the old phone follow the steps below:

To move your authenticator app and configure accounts without losing data, you need to:

• Go to your authenticator app
• Open Microsoft Authenticator. Tap the three vertical dots at the top right, and then tap "Settings."
• In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone.
• This will proceed to back up your data. (Note, this will back this up to the account you used to set authenticator up)

You can then proceed to navigate to your new phone

• Open your fresh Authenticator and navigate to recovery tool. In recovery you should see >> "Already have a back up? sign in to your recovery account"
• Once you do this, You'll be asked to sign in to the Microsoft account you used for the backup on your old phone. Your accounts will then automatically be added to Microsoft Authenticator on your new one.

Make sure you confirm all is set on the new one before removing the old by verifying you recieve on the new device

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola