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I can no longer access my account because the Authenticator app ask to setup my account again.

razan cheaib 0 Reputation points
2024-07-17T15:07:18.74+00:00

I signed in to my school account yesterday for the first time. I had to download the authenticator app for it to sign in and I did so and it worked. today I had a problem signing in the school email on my mail application on my phone so I thought that by deleting the authenticator app I would be able to sign in using my password. but that didn't happen. when I reinstalled the app again the email was locked out and I can't sign in again and it needs two steps verification which i dont have access to. so now so I am not receiving notifications on the authenticator app to enable me to sign in anywhere. I contacted support on Microsoft live chat and they told me to write my problem here.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 56,121 Reputation points
    2024-07-17T19:15:06.6066667+00:00

    Hi Razan,

    You will need to reach out to your school's IT department/IT administrator to reset your MFA methods.

    If you deleted the app and didn't backup the app, then you are currently locked out.

    If this is helpful please accept as answer or upvote.

    Best regards,

    Dillon Silzer, Director | Cloudaen.com | Cloudaen Computing Solutions

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