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Keyboard stopped working windows updates KB4023057

Ahmed Sh 100 Reputation points
2024-07-19T06:39:18.4+00:00

-After Windows updates, specifically KB4023057(https://support.microsoft.com/en-us/topic/kb4023057-update-health-tools-windows-update-service-components-fccad0ca-dc10-2e46-9ed1-7e392450fb3a), Keyboard stopped to work(Function key also stuck ON).

-Tried to uninstall the update a multiple times but it got installed again when windows starts always.

-Currently uninstall option is no longer available in Windows updates.

-Tried to Recover/restore/Reinstall Windows but the update is there.

-Cannot be uninstalled from recovery screen, says uninstall failed.

Keyboard TBS:

-Laptop is generally a bit old so not eligible for Windows 11, currently running Windows 10.

-Uninstalled device from devices manager (Keyboard PS2) - restarted

-No rollback option available (greyed out)

-T440s Laptop (ThinkPad) - Type 20AQ - PC02PBLN ----> downloaded all online drive updates from lenovo.

-Tried to look for older keyboard drivers but none found or available.

What else could be done This is certainly nor a hardware issue as device was left overnight when the update was completed and then next morning it stopped working?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,189 questions

2 answers

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  1. S.Sengupta 17,236 Reputation points MVP
    2024-07-20T02:28:52.3+00:00
    1. Sometimes profile-specific issues can cause such problems
    2. Create a new admin account and see if the keyboard works there
    3. You may try an external keyboard and test if that works.
    4. Boot from a Linux Live USB to check if the keyboard works there. If it does, it confirms it's a Windows-specific issue.
    5. You may try a System Restore. Select any earlier Restore Point when everything was perfect.
    6. You can try using Media Creation Tool to repair your system.
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  2. Hania Lian 11,121 Reputation points Microsoft Vendor
    2024-07-22T06:36:15.72+00:00

    Hello,

    If we could not uninstall the update in Settings. Try to use Control Panel or command to uninstall.

    5 Ways to Manually Uninstall Windows 10 and 11 Updates (makeuseof.com)

    How to Stop a Specific Windows Update From Installing - Guiding Tech

    Meanwhile, check the keyboard manufacturer's official website for the latest drivers to install.

    Best Regards,

    Hania Lian

    ============================================

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