Delete account from mobile

Question

I can't use the authentication app on my phone cause it's disconnected neither my email on the computer causa it asks me for a code on my phone but when I thy to connect the account on the phone to insert the code it appears other code and nowhere to put it.

I want to delete permanently the account from my mobile to use the authentication app on my computer and I can't do anything

Answer 1

Hi @Carla Moreira

Thank you for reaching out to Microsoft Q&A forum!

It sounds like you’re having a frustrating time with the authentication process. Let’s try to sort this out step by step.

Remove the Account from Your Mobile Device:

• Open the authentication app on your phone.
  • Find the account you want to remove.
    • There should be an option to delete or remove the account. This might be under settings or by long-pressing the account.
    Set Up the Authentication App on Your Computer:

    - Once the account is removed from your phone, open the authentication app on your computer.
    
       - Follow the setup instructions to add your account. This usually involves scanning a QR code or entering a setup key.
    
       **Re-authenticate Your Email**:
    
          - After setting up the authentication app on your computer, try logging into your email again.
    
             - When prompted for a code, use the one generated by the authentication app on your computer.
    

If these steps don’t work or if you’re still encountering issues, it might be helpful to contact your IT support team for further assistance. They can provide more specific guidance based on your organization’s setup.