Changed phone and lost all my accounts in the app

Question

Hello! Recently I changed to a new iphone and i saw that the authenticator app hasnt saved my accounts (X and Ubisoft for example) which means that i cant log in to neither of these accounts because i cant get the code from the authenticator. I tried to do the “Recover backup” options but it looks like the accounts werent saved on the cloud. Is there anything i can do?

Answer 1

Hello George Asimakopoulos,

Thanks for your question.

If you did not backup your existing Authenticator you will need to contact your IT admins for the work/school accounts with issues for assistance. i.e X and ubisoft support.

However if you have access to the old phone follow the steps below:

To move your authenticator app and configure accounts without losing data, you need to:

• Go to your authenticator app
• Open Microsoft Authenticator. Tap the three vertical dots at the top right, and then tap "Settings."
• In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone.
• This will proceed to back up your data. (Note, this will back this up to the account you used to set authenticator up)

You can then proceed to navigate to your new phone

• Open your fresh Authenticator and navigate to recovery tool. In recovery you should see >> "Already have a back up? sign in to your recovery account"
• Once you do this, You'll be asked to sign in to the Microsoft account you used for the backup on your old phone. Your accounts will then automatically be added to Microsoft Authenticator on your new one.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Answer 2

Hello @akinbade abiola

What next to do for me because I have only 1 admin account and loss MFA for this Account :((