Reset MFA on MSFT Account

Question

I have a MSFT account with MFA enabled. My phone was reconfigured and backup of the MFA isn't restoring properly. How can I get my MFA reset so I can setup again?

This account is not administered by a school or business. I created it to learn PowerApps and PowerAutomate.

Answer 1

Hi Eric,

If you are locked out and you are the only global admin please see:

I have asked Microsoft employee to provide a guide for this going forward. They have provided the information below.

Please use the following as a guide to reaching out to the Data Protection team:

Global Admin Account Locked/Unable to access Entra ID Portal (Due to Authenticator App issues/Security Defaults/Incorrect configuration of Conditional access policy)

https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra

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If this is helpful please accept as answer or upvote.

Best regards,

Dillon Silzer, Director | Cloudaen.com | Cloudaen Computing Solutions