Hello,
Thank you for posting in Q&A forum.
Based on your description, here are some possible solutions:
- Make sure port forwarding is set up correctly: Confirm that the router has been correctly set up for port forwarding to allow access to the Windows PC in the internal network through a specific port from the external network. Typically, you need to forward TCP port 3389 (the default remote desktop port) to the private IP address of the Windows PC.
- Check the firewall settings of the Windows PC: Make sure that the Windows firewall allows inbound connections through port 3389.
- Enable Remote Desktop Services: Confirm that Remote Desktop Services has been enabled on the Windows PC and allows remote connections.
- Use the correct IP address: When you use the Remote Desktop client on a Mac, you should use the public IP address of the Windows PC (if your IP address is dynamic, you can use a dynamic DNS service).
- Check the private IP address: Make sure the private IP address you use is the address of the Windows PC within the local area network (LAN), not the address when connecting as a remote desktop client.
- Use a domain name: If possible, use a domain name instead of an IP address to avoid problems caused by IP address changes.
I hope the information above is helpful.
Best Regards,
Yanhong Liu
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