10,099 questions
This happened in Exchange online outlook account.
Nothing in sync folder
Any sent items in mailbox on laptop and mobile device are lost between 1.12.2023 and 13.7.2024.
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Dipakrao Khadse, Ragini
80
Reputation points
Any sent items in mailboxes on laptop and mobile devices are lost between 1.12.2023 and 13.7.2024.
We reinstalled the new office
not available on Web
not in archive Folder nor in deleted folder
performed below steps
Log in to your mailbox in Outlook. Navigate to File > Options > Mail. Uncheck the Save copies of messages in Sent Items folder box. Click OK. Navigate to File > Exit to close Outlook. Open up Outlook again. Navigate to File > Options > Mail. Check the Save copies of messages in Sent Items folder box. Click OK.
Outlook | Windows | Classic Outlook for Windows | For business
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JR K Yoshikawa 571 Reputation points Volunteer Moderator2024-07-25T15:33:39.7466667+00:00 Is this happens on Outlook.com personal account or Exchange online account?
Do you see anything under Sync issues folder when you roll back Legacy Outlook? -
Dipakrao Khadse, Ragini 80 Reputation points
2024-07-25T16:04:18.67+00:00 This happened in Exchange online outlook account.
Nothing in sync folder
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff2024-07-26T08:03:45.1+00:00 Hi @Dipakrao Khadse, Ragini ,
Welcome to our forum!
not available on Web
What do you mean about this? Do you mean that the issue persists on web mail or you are unable to access web mail?
In addition, what's your account?
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Dipakrao Khadse, Ragini 80 Reputation points
2024-07-26T08:11:52.5433333+00:00 issue persists on web mail too
Mail are not there
its one of the user i m dealing with
he is using exchange account
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2 answers
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Dipakrao Khadse, Ragini 80 Reputation points
2024-07-25T16:04:01.2933333+00:00 -
JR K Yoshikawa 571 Reputation points Volunteer Moderator
2024-07-25T17:38:14.3066667+00:00 Check retention Policy.
Check rules & Sweep settings if any settings exist.
check number of items under sent items folder at storage section. -
JR K Yoshikawa 571 Reputation points Volunteer Moderator
2024-07-25T17:41:59.42+00:00 Check OWA settings.
Retention policy,
Sweep, Rules if any related settings exist.
Check storage section Number of sent Items folder.
Also check with your Exchange admin.
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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
2024-07-30T07:34:38.3366667+00:00 Hi @Dipakrao Khadse, Ragini ,
Thanks for your reply!
Please click Deleted Items and click Recover Deleted Items from Server to check if the emails are deleted.
If you still cannot find the sent emails, agree with JR K Yoshikawa, it's suggested that you could contact you administrator to check if the sent emails are still stored on the server.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Dipakrao Khadse, Ragini 80 Reputation points
2024-07-30T07:37:23.8733333+00:00 I have checked in the deleted folder
it's not there
and not there in Web Outlook too.
I am the administrator, please let me know how can i check in server.
user is totally on Exchange online
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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
2024-07-30T08:07:41.0233333+00:00 Hi @Dipakrao Khadse, Ragini ,
Thanks for your reply!
Did you try to click Deleted Items > click Recover Deleted Items from Server?
If the sent items are not there, i'm afraid that they are completely removed. On the other hand, you can check if your organization enabled some Retention policy related the lost emails:
- Sign in to the Microsoft Purview compliance portal and navigate to Solutions > Data lifecycle management > Exchange (legacy) > MRM Retention policies.
- In the list view, check the retention policy.
More information: Use the Microsoft Purview compliance portal to add or remove retention tags.
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Dipakrao Khadse, Ragini 80 Reputation points
2024-07-30T10:32:08.65+00:00 its Default 2 years move to archive
mails are missing between 1.12.2023 and 13.7.2024.Also there is nothing in the deleted folder
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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
2024-08-01T08:59:43.61+00:00 Hi @Dipakrao Khadse, Ragini ,
Thanks for your reply!
If you confirm there's no lost emails when you click Deleted Items > click Recover Deleted Items from Server and there's no retention policy related to the lost emails, i'm afraid that they cannot be recovered.
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Dipakrao Khadse, Ragini 80 Reputation points
2024-08-01T10:40:10.84+00:00 @ChristyZhang-MSFT Thanks for the Answer
any idea how they went missing, if we have not deleted them
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