Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
4,092 questions
Azure OpenAI Webapp: There was an error generating a response. Chat history can't be saved at this time. Error code: 400
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 15%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
Fabian Bruenger
20
Reputation points
I set up a new Azure Open AI Chat GPT Model 4 instance and chose to enable the website feature.
When I select: Store history, the webapp is not working:
There was an error generating a response. Chat history can't be saved at this time. Error code: 400
Azure OpenAI Service
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 24%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
navba-MSFT 27,545 Reputation points Microsoft Employee Moderator2024-07-30T07:46:37.8766667+00:00 @Fabian Bruenger Welcome to Microsoft Q&A Forum, Thank you for posting your query here!
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Questions:
- Please confirm the model version, Is it GPT 4 or GPT 4 with Vision or GPT4o ?
- Is this a new setup ? Or was this working fine earlier and started to fail recently ?
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Plan 1:To enable chat history, you will need to set up CosmosDB resources. This will be used to deploy an app service and a CosmosDB with the database and container configured. Then specify these additional environment variables:
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AZURE_COSMOSDB_ACCOUNT -
AZURE_COSMOSDB_DATABASE -
AZURE_COSMOSDB_CONVERSATIONS_CONTAINER -
AZURE_COSMOSDB_ACCOUNT_KEY
Ensure that you have the above keys within the AppSettings of Azure WebApp as shown below:
Plan 2:
While reproducing the issue, go to the Browser Developer Tools by clicking F12 --> Console Tab and check if any errors:
Plan 3:
Ensure that the CORS setting is enabled for your Azure Web App with * (Asterisk) as the Allowed Origin as shown below:
Plan 4:
If none of the above helps, please collect the browser HAR traces and share it via the private message.
Awaiting your reply.
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navba-MSFT 27,545 Reputation points Microsoft Employee Moderator
2024-08-05T02:34:13.07+00:00 @Fabian Bruenger Just following up to check if my suggestion helped. Please let me know if you have any further queries. I would be happy to help.
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Fabian Bruenger 20 Reputation points
2024-08-05T09:26:44.67+00:00 Hi,
I will try your solutions. But I honestly have to say that I forked the repo of the App and build a Docker container to run a Container Instance. For me this works better since I encountered errors even without the history being saved.
It is a new set up and I tried with all the models: gpt-4, gpt4o and gpt-3
I will come back to you once my set up is fine.
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navba-MSFT 27,545 Reputation points Microsoft Employee Moderator
2024-08-05T10:29:30.86+00:00 @Fabian Bruenger Thanks for the update.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 34%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Drese, Max 0 Reputation points2024-09-05T08:24:00.6366667+00:00 Hi,
I have the same issue as above. i tried you solution by setting the env variables and adding CORS. but i still get the error
There was an error generating a response. Chat history can't be saved at this time. Error code: 400 - {'error': {'requestid': '66a419b4-ff6c-472f-8540-d5a348f49fc6', 'code': 400, 'message': 'Failed to get managed identity token. Response: {"error":{"code":"ManagedIdentityIsNotEnabled","message":"Managed Identity (MI) is not set for this account while the encryption key source is 'Microsoft.KeyVault', customer managed storage or Network Security Perimeter is used."}}'}}
When i look into developer tools on the webpage i see that the error is coming from this code
const response = await fetch('/history/generate', {
method: 'POST', headers: { 'Content-Type': 'application/json' }, body: body, signal: abortSignal})
any help?
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Drese, Max 0 Reputation points
2024-09-05T08:27:05.29+00:00 Helle i have the same issue. I added the env variables and added CORS, but still get this error
There was an error generating a response. Chat history can't be saved at this time. Error code: 400 - {'error': {'requestid': '0a804bcd-6662-4022-a1e4-5f9b2692fd10', 'code': 400, 'message': 'Failed to get managed identity token. Response: {"error":{"code":"ManagedIdentityIsNotEnabled","message":"Managed Identity (MI) is not set for this account while the encryption key source is 'Microsoft.KeyVault', customer managed storage or Network Security Perimeter is used."}}'}}
When i open the developer tools the error points to this piece of code in api.ts
const response = await fetch('/history/generate', {
method: 'POST', headers: { 'Content-Type': 'application/json' }, body: body, signal: abortSignal})
any help??
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