How to fix BSOD after installing legacy Realtek hardware

Question

My Realtek audio was glitched so I uninstalled its drivers and installed the Realtek legacy hardware from device manager:

Doing this powered off my PC, and ever since there has been a BSOD. I have tried removing the RAM and SSD, then letting the battery drain and restarting. Whenever I power on my PC (which is a laptop though the screen died a while ago, so I have to use a monitor), The keyboard backlights come on, and after 20 seconds or so turn to a solid blue, because solid blue is the color I had chosen in the control panel pack when the PC was working. Pressing the spacebar twice basically restarts the PC, making the colors change again before the PC remembers that the default I set is solid blue.

There is a lot of information on this PC that I use for school, so the faster I get it done the better.

Any help?

Answer 1

Hello,

It sounds like you've already tried several troubleshooting steps. Here are a few more suggestions that might help resolve the BSOD issue:

Boot into Safe Mode: Try booting your laptop into Safe Mode. This will load only the essential drivers and services, which might help you identify if the issue is caused by the Realtek driver or another component.

Uninstall Realtek Drivers in Safe Mode: If you can boot into Safe Mode, try uninstalling the Realtek drivers completely. You can do this by going to Device Manager, finding the Realtek audio device, right-clicking on it, and selecting "Uninstall device." Make sure to check the option to delete the driver software for this device.

Use System Restore: If you have a system restore point from before the issue started, you can try restoring your system to that point. This can help revert any changes that might have caused the BSOD.

Update BIOS/UEFI: Sometimes, updating the BIOS/UEFI firmware can resolve hardware compatibility issues. Check your laptop manufacturer's website for any available updates and follow their instructions for updating the BIOS/UEFI.

Check for Hardware Issues: Since you've already tried removing the RAM and SSD, make sure they are properly seated when you reinstall them. Additionally, check for any other loose connections or damaged components.

Reinstall Windows: If none of the above steps work, you might need to consider reinstalling Windows. This will remove all installed drivers and software, so make sure to back up any important data before proceeding.

Answer 2

Hello

Do you have any other questions?

What is the current progress of the issue?

Thanks