How do I log in with my school account from the downloaded app?

Question

I have a license with my school account. Currently, programs such as Excel and PowerPoint are available on the website. But the problem is the app. I installed and opened the Microsoft 365 app. A window pops up asking for a license. It seemed like I was using an account other than my school account, so I clicked ‘Log in with another account.’ Then I entered my school account, entered my password, and pressed the ‘Confirm’ button. I entered the correct password, but the password input window just blinked and did not proceed to the next window. So, I clicked the 'OK' button twice and it seemed like I was moving on to the next window. However, instead of moving on to the next window, a white window appeared. I waited a few minutes to see if it was loading, but the window didn't change. Also, there was no loading sign in the white window. So even though I canceled everything and repeated this situation again, this was never resolved.

Can’t I download and use the app with my school account? If not, what on earth is this situation?

I asked for feedback and posted a question in the community, but there was no answer. Please solve it. please answer about my question.

Answer 1

Many educational licenses cover only the online version of Office, not the desktop programs. Check with your school to find out what is included in your account.