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I changed my primary email and kept my previous email aliases, but I still can't log in to Outlook.

Anowarul Kabir Bhuiyan 0 Reputation points
2024-08-07T12:10:22.8+00:00

Dear Support Team,

Through the Microsoft admin panel, I made changes to my primary email and kept my previous email aliases.

Despite not being able to log in to Outlook, I am able to log in to other Microsoft apps such as Teams.

The attached message is displayed when I attempt to access Outlook.

Can you please help me in this regard?

Regards,

Anowarul Kabir Bhuiyan

Outlook | Windows | Classic Outlook for Windows | For business
Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anowarul Kabir Bhuiyan 0 Reputation points
    2024-08-08T06:13:09.4733333+00:00

    Screen Shot 2024-08-08 at 12.09.48 PM.png

    Hi @ChristyZhang-MSFT

    I have attached the file again for your reference.

    Can you please check?

    0 comments
  2. ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
    2024-08-13T08:42:45.3133333+00:00

    Hi @Anowarul Kabir Bhuiyan ,

    Thanks for your reply!

    How did you access the account in Outlook? In Outlook desktop client?

    If so, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account with the correct credential to check if there are some differences.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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