Windows Update settings

Question

Windows Update settings

Frank Anthony 0

Windows 10 x64. Since the update release of two months ago I get the following error message:-

"Windows Update
Something went wrong. Try to open Settings later"

I tried different solutions on web pages but nothing seems to be working.

============

Edition Windows 10 Pro

Version 22H2

Installed on ‎12/‎12/‎2019

OS build 19045.4651

Experience Windows Feature Experience Pack 1000.19060.1000.0

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I would appreciate any help.

Thanks.

2 answers

Your answer

Answer 1

Anonymous

Hello

Here are some steps you can try:

1.Running the update troubleshooter. Select Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update > Run the troubleshooter.

2.Manually downloading the updates from Microsoft Update Catalog.

3.Performing a clean boot. This is a way of starting Windows with only the essential services and programs, which can help eliminate any software conflicts that might interfere with the update process. Please refer to this link: How to perform a clean boot in Windows - Microsoft Support

4.Restarting the update services. You can do this by using the Services tool (services.msc) and stopping and starting the following services: Windows Update, Background Intelligent Transfer Service, and Cryptographic Services.

5.Check if there is enough disk space available on your system drive. If not, free up some space and try the update again.

Disable any third-party antivirus or firewall software temporarily and try the update again.

If none of these works, you need to check windowsupdate.log.

https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-logs

Best Regards,

Hania Lian

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If the Answer is helpful, please click "Accept Answer" and upvote it.

Frank Anthony 0 Reputation points

2024-08-09T08:48:08.7+00:00

Thanks, Lian for your answers. I have followed all your suggested options except for the log files. What should I be looking for in the log files? The issue is still there but doesn't affect the laptop's performance. When I shut down, all the time asks to 'update and shutdown' but at restart is still the same. I have often used the catalog download and with different updates, the issue is still there. It is driving me crazy.
Anonymous

2024-08-13T02:12:05.3866667+00:00

Check if there are any error codes.
Frank Anthony 0 Reputation points

2024-08-13T08:58:44.8466667+00:00

No error codes Lian.

Answer 2

Kapil Arya 8,456 MVP Volunteer Moderator

Hello,

Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot > Additional troubleshooters. See if it works.

If that doesn't work, try this:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Close Command Prompt and see if Windows Updates works then.

Let us know if this helps!

Frank Anthony 0 Reputation points

2024-08-10T01:50:15.9033333+00:00

Thanks for your suggestion.

The troubleshooter didn't report any issues at all.

The command prompt (run as admin) didn't complete successfully.

The following errors, in crypt, msi, and renaming.

===========

Microsoft Windows [Version 10.0.19045.4651]

(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>net stop wuauserv

The Windows Update service is stopping.

The Windows Update service was stopped successfully.

C:\WINDOWS\system32>net stop cryptSvc

The following services are dependent on the Cryptographic Services service.

Stopping the Cryptographic Services service will also stop these services.

Norton Tools

Norton Antivirus

Do you want to continue this operation? (Y/N) [N]: y

The requested pause, continue, or stop is not valid for this service.

More help is available by typing NET HELPMSG 2191.

C:\WINDOWS\system32>net stop cryptSvc

The following services are dependent on the Cryptographic Services service.

Stopping the Cryptographic Services service will also stop these services.

Norton Tools

Norton Antivirus

Do you want to continue this operation? (Y/N) [N]: Y

The requested pause, continue, or stop is not valid for this service.

More help is available by typing NET HELPMSG 2191.

C:\WINDOWS\system32>net stop bits

The Background Intelligent Transfer Service service is stopping..

The Background Intelligent Transfer Service service was stopped successfully.

C:\WINDOWS\system32>net stop msiserver

The Windows Installer service is not started.

More help is available by typing NET HELPMSG 3521.

C:\WINDOWS\system32>ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

A duplicate file name exists, or the file

cannot be found.

C:\WINDOWS\system32>Ren C:\Windows\System32\catroot2 Catroot2.old

Access is denied.

C:\WINDOWS\system32>Ren C:\Windows\System32\Catroot2 Catroot2.old

Access is denied.

C:\WINDOWS\system32>net start wuauserv

The Windows Update service is starting.

The Windows Update service was started successfully.

C:\WINDOWS\system32>net start cryptSvc

The requested service has already been started.

More help is available by typing NET HELPMSG 2182.

C:\WINDOWS\system32>net start bits

The Background Intelligent Transfer Service service is starting.

The Background Intelligent Transfer Service service was started successfully.

C:\WINDOWS\system32>net start msiserver

The Windows Installer service is starting.

The Windows Installer service was started successfully.

C:\WINDOWS\system32>

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Appreciate any other comments.

Thanks.

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Windows Update settings

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