how fix problem of creating Profile in outlook 2019

Question

we have Exchange Server 2019 On-Premises. recently i have problem with creating a profile in outlook when i want to creat a profile in control panel , it shows that " this feauture is deactived by administrator" and the process was stopped with no progress. in trust center , Let Office connect to online services from Microsoft to provide functionality that's relevant to your usage and preferences check box is enable. but I have problem too for all users that use outlook. what is solution for that. thanks alot

Answer 1

Hi,

Welcome to the Microsoft Q&A forum!

Please check your registry configuration. This issue occurs if one of the following registry values is configured as specified:

• HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Common\Internet Name: UseOnlineContent Type: DWORD Value: 0
• HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\xx.0\Common\Internet Name: UseOnlineContent Type: DWORD Value: 0
• HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0\Common\SignIn Name: SignInOptions Type: DWORD Value: 3
• HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\xx.0\Common\SignIn Name: SignInOptions Type: DWORD Value: 3

To resolve this problem, you can modify the registry. About details, please refer to:(This feature has been disabled by your administrator) error in Microsoft Office

Please feel free to contact me for any updates. And if this helps, don't forget to mark it as an answer!

Answer 2

To fix the issue of not being able to create a profile in Outlook 2019, you can try enabling the option to allow Office to connect to online services. To do this, follow these steps:

1. Open Outlook 2019.
2. Click on the File tab and select Options.
3. Select Trust Center, and then select Trust Center Settings.
4. Select Privacy Options, and then select the Let Office connect to online services from Microsoft to provide functionality that's relevant to your usage and preferences check box.
5. Click OK two times to close the Outlook Options dialog box.

If the above solution does not work, you can try using the Add New Account Wizard in Outlook to set up your Outlook profile by using the default "onmicrosoft.com"-based email address that's associated with users' Exchange Online mailboxes when you signed up for Microsoft 365.

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References:

• Password prompt at every Outlook start or can't create profile
• Outlook can't set up a Microsoft 365 account
• Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Microsoft 365

Answer 3

we do not have Microsoft365. so I can not use second method.