MS Teams "Please sign in again." message.

Question

MS Teams "Please sign in again." message.

Zuuber 5

Hi,

AVD Windows 11 multi session using FSLogix, we used the image from Azure portal that comes with 365 Apps.

Brand new setup, rebuilt session hosts but same issue.

Teams displays the following message when logging in > Please sign in again. This could be a request from your IT department or Teams, or the result of a password update.

The message is displayed within a red horizontal banner at the top, as mentioned even rebuilding new session hosts this message appears.

This has to be an issue MS side and not something we have incorrectly configured.

Please help.

thanks

Anonymous

2024-08-19T02:07:06.8066667+00:00

Hi @Leon.Torevell

Based on our research, this is a known issue, please contact the administrator to report the issue in the M365 admin center.

In the meantime, please try clearing ALL MFA methods and setting MFA back up.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Anonymous

2024-08-21T07:09:56.9933333+00:00

Hi @Leon.Torevell

I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
Ernest 10 Reputation points

2024-08-21T10:05:10.7133333+00:00

Had same issue this morning and started reading about it. In my case what helped me fix the issue was to simply Log Out (using Teams on MacOS) and login again. Issue dissapeared.

2 answers

Your answer

Anonymous

2024-08-19T02:07:06.8066667+00:00

Hi @Leon.Torevell

Based on our research, this is a known issue, please contact the administrator to report the issue in the M365 admin center.

In the meantime, please try clearing ALL MFA methods and setting MFA back up.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Anonymous

2024-08-21T07:09:56.9933333+00:00

Hi @Leon.Torevell

I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
Ernest 10 Reputation points

2024-08-21T10:05:10.7133333+00:00

Had same issue this morning and started reading about it. In my case what helped me fix the issue was to simply Log Out (using Teams on MacOS) and login again. Issue dissapeared.

Answer 1

Abiola Akinbade 29,645 Volunteer Moderator

Seen similar issues regarding this below:https://answers.microsoft.com/en-us/outlook_com/forum/all/microsoft-teams-error-banner-please-sign-in-again/a376d9d2-7620-4648-977f-512a2fa06180

I will recommend you create a support request ffor assistance on this"

https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Hello @Zuuber

This error typically occurs due to issues with user profiles, office configurations, or authentication mechanisms. If you've already tried any troubleshooting steps, like recreating profiles and re-installing Office, them the issue could be be more deeply rooted. If not, you can try it. Here are some suggestions:

If FSLogix was noy updated, then update it or create new fslogixprofiles if possible

Reset AAD Broker Plugin Cache: This can be done by deleting the cache files located in %LOCALAPPDATA%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.

Network and Firewall Configuration: Verify that the necessary endpoints for Entra ID and Microsoft services are reachable and not blocked.

Group Policy and Security Software Review: Review Group Policies and security software configurations to ensure nothing is interfering with the sign-in process.

Office Activation Troubleshooter: Use Microsoft's Activation Troubleshooter tool to detect and fix common Office activation issues.

New VM Setup: If the issue persists, setting up a new VM could help isolate the problem further by comparing it to the existing setup.

Please Accept Answer and hit Yes for "was this answer helpful" if this helps

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MS Teams "Please sign in again." message.

2 answers

Your answer