I am having an issue with accessing microsoft azure using my microsoft account

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I am having an issue with accessing microsoft azure using my microsoft account

ALAN AUGUSTINE 0

error: Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '0a2057a8-149c-40ca-859e-98de032535fb' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

This is what I am getting when i tried to sign in to microsoft azure. I am not able to access any one of the services by azure because of this.

1 answer

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Answer 1

Navya 20,490 Microsoft External Staff Moderator

Hi @ALAN AUGUSTINE

Thank you for posting this in Microsoft Q&A.

I understand that you are trying to create a resource, but you are getting error "AADSTS50020: User account '******@domain.com' from identity provider {IdentityProviderURL} does not exist in tenant {ResourceTenantName}".

When a guest user attempts to access an application or resource within the resource tenant, the sign-in process fails, and an error message is displayed.

Are you utilizing a personal account to create a resource in the Azure portal?

When you try to log in to Azure portal by using your personal Microsoft Accounts (Outlook, Hotmail or OneDrive), you are connected to the Microsoft Services tenant by default. Within the default tenant, there is no linked directory for performing any actions. This behavior is expected.

For this purpose, you need to create your own tenant rather than using the Microsoft Services (f8cdef31-a31e-4b4a-93e4-5f571e91255a) tenant. When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.

To create an Azure account with a new tenant, open in-private/incognito browser window (just to avoid SSO), access https://azure.microsoft.com/en-us/free/ to create a free Azure account.

Once the new account is created, you should be able to see and switch to the new tenant by clicking on the settings icon as highlighted below:

To know more details about error message: Error AADSTS50020

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

ALAN AUGUSTINE 0 Reputation points

2024-08-23T05:22:48.6666667+00:00

I am using this as part of learning purpose so I can't mention the company name without their permission. Is it possible for me to sign in through any other way?

ALAN AUGUSTINE 0

{
  "sessionId": "307a4a1a6a8e4d63968628f91705ac2e",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;0a2057a8-149c-40ca-859e-98de032535fb&#39;(Microsoft Azure Marketplace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: f2537d97-0185-4ee6-9770-2bb703800400 Correlation ID: 1acc4577-95c4-4f7f-a971-6f16e175b7da Timestamp: 2024-08-23 05:23:17Z",
      "clientId": "0a2057a8-149c-40ca-859e-98de032535fb",
      "scopes": [
        "5b93104f-32d5-4dcc-a480-72f0a10b1afa/.default"
      ]
    }
  ]
}

This is what I am getting when I sign in and try to create a virtual machine in azure.

Navya 20,490 Reputation points Microsoft External Staff Moderator

2024-08-26T07:56:06.71+00:00

Hi ALAN AUGUSTINE

Thank you for following up on this!

Have you set up your own tenant for learning purposes using your personal account? If not, please create a new account https://azure.microsoft.com/en-us/free/ and attempt to sign in.
Navya 20,490 Reputation points Microsoft External Staff Moderator

2024-08-28T02:09:00.1766667+00:00

Hi ALAN AUGUSTINE

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.

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I am having an issue with accessing microsoft azure using my microsoft account

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