Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,681 questions
Issue with Azure Free Account Deactivation and Support Access
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Barkha Amarlal Chainani
5
Reputation points
Hello Azure Support Team,
I am experiencing an issue with my Azure free account, and I need your assistance. I signed up for a free Azure student account in mid-July, primarily for practice related to the AZ-900 certification. I have only used the account to create a single virtual machine as part of my certification study.
Today, I received an email stating that my free credit has expired, and my subscription and services have been disabled. The email mentions that my subscription data will be permanently deleted on September 26, 2024, if I do not upgrade to a pay-as-you-go plan.
Given that I have not exceeded the free credit limits, I am concerned that this issue may be related to an account or billing error. However, I am unable to submit a support ticket through the usual channels because I am using my university email address for this account, which seems to be causing difficulties with support access.
Here are the details of my account:
- Subscription ID: 67ed9160-08e2-47ce-923e-f8249640cd14
- Subscription Name: Azure subscription 1
Could you please assist me in resolving this issue? I would like to ensure that my account remains active and that any necessary steps are taken to prevent data loss. Additionally, if there are any specific actions I need to take to address this situation or to restore access to my account, please let me know.
Thank you for your help!
Best regards, Barkha Amarlal Chainani
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Pranay Reddy Madireddy 440 Reputation points Microsoft Vendor2024-10-03T18:11:50.7833333+00:00 Hii Barkha Amarlal Chainani
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.Check that you haven’t exceeded the usage limits for your Azure student account. Even if you only created one VM, look at your usage in the Azure Portal under "Cost Management + Billing."Check the email for details about your account status. It may have important instructions or links about your subscription.
If your free credits have expired, Azure will likely ask you to upgrade to a pay-as-you-go plan. Think about upgrading if you want to keep your services, but check the costs first.
For reference, please review this documentation:- https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/upgrade-azure-subscription
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/view-all-accounts
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/upgrade-azure-subscription
If you have any further queries, do let us know.
If the answer is helpful, please click "Accept Answer" and "Upvote it".
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Pranay Reddy Madireddy 440 Reputation points Microsoft Vendor
2024-10-04T14:49:23.36+00:00 Hii Barkha Amarlal Chainani - If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" on my post let us know Thank you...!
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Pranay Reddy Madireddy 440 Reputation points Microsoft Vendor
2024-10-07T15:44:18.5033333+00:00 Hii Barkha Amarlal Chainani - If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" on my post let us know Thank you...!
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