Cannot log in to Azure Portal - More information required - Next button does nothing

Question

Cannot log in to Azure Portal - More information required - Next button does nothing

Matthew Sherman 0

When I attempt to log in with my personal microsoft account to my own personal tenant on Azure, I get a page that says:

"More information required. Your organization needs more information to keep your account secure."

It has one option, Next, and if I click it, the page indicates its trying to load something but it is endless, nothing happens. This occurs on Chrome, Firefox, Private Windows, and the Mobile app on Android. I tried clearing cache as well to no avail.

This started happening recently after some changes:

I started college and log in with another microsoft account occasionally. I noticed at one point when I logged into azure it was signed in to this .edu account and I had the option to switch from my personal directory to the college's directory.
Enabled MFA on my microsoft account

I have since removed MFA from my microsoft account and the issue still persists.

Last weird quirk of the issue is it seems like when I get this error, nothing can be done to resolve it other than waiting for like 30-45 minutes. Then I can sometimes log in with my personal account.

How do I resolve this issue? I'm trying to learn Azure and this is a massive hinderance. Not to mention that I literally cannot manage the account when I'm locked out so I won't be able to stop resources.

Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-08-30T21:30:26.45+00:00

Hello @Matthew Sherman,

I would like to check this up offline with you to understand the scenario to see why this kind of behavior is occurring. Let's connect offline to discuss more on the same.

Here my contact details:

Please send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Pothurajur and following details in the email body: Link to this thread/post

We can connect offline and discuss further on this.

Thanks,
Raja Pothuraju.
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-09-04T15:36:21.96+00:00

@Matthew Sherman,

I'm following up to see if you're still interested in resolving this issue. If so, please send me an email so we can connect offline and troubleshoot the issue further.
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-09-09T20:27:27.29+00:00

Hello @Matthew Sherman,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Ryan Jagdfeld 0 Reputation points

2024-09-30T13:01:23.1066667+00:00

I'm having the exact same issue. This issue just started a couple weeks ago and as the OP states, it sometimes just goes away after 30 or 40 minutes. I'm the owner of the Azure account. I removed my phones login option on my Microsoft account and added the Microsoft Authenticator App to my Android phone; after completing the login, the same page comes ups telling me more information is needed and when I click Next it just spins and never does anything. Any help would be so appreciated!
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-09-30T22:28:33.1566667+00:00

Hello @Ryan Jagdfeld,

I would recommend checking SSPR authentication methods and Modern Authentication methods. See how many methods required to reset.

If that did not work, please send me an email to the above-mentioned address.

Thanks,
Raja Pothuraju.
Ryan Jagdfeld 0 Reputation points

2024-10-01T11:58:48.72+00:00

Thank you for your help @Raja Pothuraju . It appears the number of methods to reset wasn't the issue. However, in the security setting under "Manage how I sign in" it showed that my MFA was "OFF" even though I would sometimes be asked for my device's PIN when logging in for some Microsoft services. I reset my password, then turned on the MFA for the overall login at the top of the page:

That appears to have corrected the issue so far.

Thank you again for your help!

Ryan
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-10-01T20:35:07.53+00:00

Hello @Ryan Jagdfeld,

I'm glad to know that the issue was fixed for you. Thanks for sharing update over here. Please feel free to reach out if you have any further questions.

Thanks,
Raja Pothuraju.

1 answer

Your answer

Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-08-30T21:30:26.45+00:00

Hello @Matthew Sherman,

I would like to check this up offline with you to understand the scenario to see why this kind of behavior is occurring. Let's connect offline to discuss more on the same.

Here my contact details:

Please send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Pothurajur and following details in the email body: Link to this thread/post

We can connect offline and discuss further on this.

Thanks,
Raja Pothuraju.
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-09-04T15:36:21.96+00:00

@Matthew Sherman,

I'm following up to see if you're still interested in resolving this issue. If so, please send me an email so we can connect offline and troubleshoot the issue further.
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-09-09T20:27:27.29+00:00

Hello @Matthew Sherman,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Ryan Jagdfeld 0 Reputation points

2024-09-30T13:01:23.1066667+00:00

I'm having the exact same issue. This issue just started a couple weeks ago and as the OP states, it sometimes just goes away after 30 or 40 minutes. I'm the owner of the Azure account. I removed my phones login option on my Microsoft account and added the Microsoft Authenticator App to my Android phone; after completing the login, the same page comes ups telling me more information is needed and when I click Next it just spins and never does anything. Any help would be so appreciated!
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-09-30T22:28:33.1566667+00:00

Hello @Ryan Jagdfeld,

I would recommend checking SSPR authentication methods and Modern Authentication methods. See how many methods required to reset.

If that did not work, please send me an email to the above-mentioned address.

Thanks,
Raja Pothuraju.
Ryan Jagdfeld 0 Reputation points

2024-10-01T11:58:48.72+00:00

Thank you for your help @Raja Pothuraju . It appears the number of methods to reset wasn't the issue. However, in the security setting under "Manage how I sign in" it showed that my MFA was "OFF" even though I would sometimes be asked for my device's PIN when logging in for some Microsoft services. I reset my password, then turned on the MFA for the overall login at the top of the page:

That appears to have corrected the issue so far.

Thank you again for your help!

Ryan
Raja Pothuraju 23,465 Reputation points Microsoft External Staff Moderator

2024-10-01T20:35:07.53+00:00

Hello @Ryan Jagdfeld,

I'm glad to know that the issue was fixed for you. Thanks for sharing update over here. Please feel free to reach out if you have any further questions.

Thanks,
Raja Pothuraju.

Answer 1

Joshua Hickok 1

That's a weird one for sure. Can you log in to account.microsoft.com with your personal account and try managing your MFA settings under Security-->Account-->Manage how I sign in

Maybe try adding an authenticator app to your account, or if you have it set up already, removing and readding it?

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Cannot log in to Azure Portal - More information required - Next button does nothing

1 answer

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