I've just signup the Azure account, why don't I have the 200$ free credit ?

Question

I've just signup the Azure account, why don't I have the 200$ free credit ?

Thong Nguyen 0

SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator

2024-08-26T10:46:06.8233333+00:00

@Thong Nguyen Greetings!

If you have just signed up for a new Azure account, it is possible that the $200 free credit has not been applied to your account yet. The free credit is typically applied within a few minutes of signing up, but it can take up to 48 hours for the credit to be applied in some cases.

If you have waited more than 48 hours and the free credit has still not been applied to your account, then there are a few things you need to check.

The Azure free account offer is available to new customers who have not previously signed up for an Azure account. Please ensure that you meet the eligibility criteria for the free credit.

Sometimes, the verification process might take a bit longer. Make sure that your account has been fully verified, including any necessary identity or payment verification steps.

Check if you signed up using a work or school account. The free credit offer is typically available for personal accounts. If you used a work or school account, you might not be eligible for the free credit.

Please refer to the FAQ page here - https://azure.microsoft.com/en-in/pricing/purchase-options/azure-account?icid=azurefaq

If you have met all the criteria and still haven't received the credit, it might be helpful to contact Azure billing and subscription management support for assistance by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Hope this helps!

If the response helped, do "Accept Answer" and up-vote it

Your answer

SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator

2024-08-26T10:46:06.8233333+00:00

@Thong Nguyen Greetings!

If you have just signed up for a new Azure account, it is possible that the $200 free credit has not been applied to your account yet. The free credit is typically applied within a few minutes of signing up, but it can take up to 48 hours for the credit to be applied in some cases.

If you have waited more than 48 hours and the free credit has still not been applied to your account, then there are a few things you need to check.

The Azure free account offer is available to new customers who have not previously signed up for an Azure account. Please ensure that you meet the eligibility criteria for the free credit.

Sometimes, the verification process might take a bit longer. Make sure that your account has been fully verified, including any necessary identity or payment verification steps.

Check if you signed up using a work or school account. The free credit offer is typically available for personal accounts. If you used a work or school account, you might not be eligible for the free credit.

Please refer to the FAQ page here - https://azure.microsoft.com/en-in/pricing/purchase-options/azure-account?icid=azurefaq

If you have met all the criteria and still haven't received the credit, it might be helpful to contact Azure billing and subscription management support for assistance by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Hope this helps!

If the response helped, do "Accept Answer" and up-vote it

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I've just signup the Azure account, why don't I have the 200$ free credit ?

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