Is this portal completely useless? Been a month. Should I approach paid support instead?

Question

https://learn.microsoft.com/en-us/answers/questions/1856889/fined-tuned-gpt-4o-min-model-not-working-in-chat-p -- unanswered for weeks even though there was a clear misconfiguration from backend team.

And a precedent already established. Btw, those who answer the queries here - like XXX-MSFT are they microsoft employees or contractors who get paid to just answer first time - so that in the stats it shows up.

What a horrible portal. close it down better. Atleast We wont waste time here.