Azure AI Search using SharePoint Online Datasource is displaying citation instead of document name in reference result.

Question

Azure AI Search using SharePoint Online Datasource is displaying citation instead of document name in reference result.

Me-Ann Gianan 0

Hi,

I would like to ask how to fix the Azure AI Search issue with the SharePoint Online datasource, which is displaying citations instead of document names in the search results.

Please advise.

Thank you.

SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2024-09-09T08:16:56.7366667+00:00

@Me-Ann Gianan Thanks for reaching here! Could you please confirm if you are using supported document formats- https://learn.microsoft.com/en-us/azure/search/search-howto-index-sharepoint-online#supported-document-formats

Check if mapping is done properly.

Suggest you to try re-indexing the SharePoint Online datasource. This can be done by going to the Azure portal, selecting the search service, and then selecting the datasource. From there, you can select the "Indexing" tab and click on the "Reset Index" button.

If re-indexing does not work, try resetting the search index entirely. This can be done by deleting the index and then recreating it. However, keep in mind that this will delete all search data and will require you to rebuild the index from scratch.

See this doc for more details- https://learn.microsoft.com/en-us/azure/search/search-howto-index-sharepoint-online

Hope this helps.
Me-Ann Gianan 0 Reputation points

2024-09-10T01:40:23.8166667+00:00

Hi @SnehaAgrawal-MSFT ,

Thanks for the reply.

Yes, I used the link you've sent https://learn.microsoft.com/en-us/azure/search/search-howto-index-sharepoint-online#supported-document-formats in setting-up Azure AI search using SharePoint Online datasource.

Tried to "Reset index" the indexing as you've instructed but same result that reference document displayed citation instead of Document name.

Please advise what other solution for this issue.

Thanks.
Me-Ann Gianan 0 Reputation points

2024-09-10T02:42:48.2166667+00:00

Hi @SnehaAgrawal-MSFT ,

Thanks for the info.

Yes, I used the article link you've sent during setup of our Azure AI search using SharePoint Online data source.

Tried also the "Reset index" in indexing but still issue persist.

Kindly advise what will be the next steps to resolve this issue.

Thanks.

1 answer

Your answer

SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2024-09-09T08:16:56.7366667+00:00

@Me-Ann Gianan Thanks for reaching here! Could you please confirm if you are using supported document formats- https://learn.microsoft.com/en-us/azure/search/search-howto-index-sharepoint-online#supported-document-formats

Check if mapping is done properly.

Suggest you to try re-indexing the SharePoint Online datasource. This can be done by going to the Azure portal, selecting the search service, and then selecting the datasource. From there, you can select the "Indexing" tab and click on the "Reset Index" button.

If re-indexing does not work, try resetting the search index entirely. This can be done by deleting the index and then recreating it. However, keep in mind that this will delete all search data and will require you to rebuild the index from scratch.

See this doc for more details- https://learn.microsoft.com/en-us/azure/search/search-howto-index-sharepoint-online

Hope this helps.
Me-Ann Gianan 0 Reputation points

2024-09-10T01:40:23.8166667+00:00

Hi @SnehaAgrawal-MSFT ,

Thanks for the reply.

Yes, I used the link you've sent https://learn.microsoft.com/en-us/azure/search/search-howto-index-sharepoint-online#supported-document-formats in setting-up Azure AI search using SharePoint Online datasource.

Tried to "Reset index" the indexing as you've instructed but same result that reference document displayed citation instead of Document name.

Please advise what other solution for this issue.

Thanks.
Me-Ann Gianan 0 Reputation points

2024-09-10T02:42:48.2166667+00:00

Hi @SnehaAgrawal-MSFT ,

Thanks for the info.

Yes, I used the article link you've sent during setup of our Azure AI search using SharePoint Online data source.

Tried also the "Reset index" in indexing but still issue persist.

Kindly advise what will be the next steps to resolve this issue.

Thanks.

Answer 1

@Me-Ann Gianan We need more information to be able to provide guidance. Where are you getting the results from (which application are you using? Can you share a screenshot or the actual result removing PII/any non-public information?

From the application consuming AI Search you would need to map the fields you needs displayed and you would need to make sure that the field you want as part of the result is marked as "retrievable" in the index:

Through the Azure portal you should be able to see the indexes under Search Management, click on his index and under fields see if the one you need is marked as retrievable.

If it is retrievable, you would need to map the fields you would need displayed as part of the citations. For example, if you are working from AI Studio to get the index data, there is a section to map the fields you need displayed when adding the index:

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Azure AI Search using SharePoint Online Datasource is displaying citation instead of document name in reference result.

1 answer

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