Problem claiming MSDN product keys via VS Pro subscription

Question

Problem claiming MSDN product keys via VS Pro subscription

Neil McDonald 35

I'm getting the below error when trying to claim any product keys from my.visualstudio.com:

We are sorry, but our system has detected a problem with your account. If you are still getting this error message after 24 hours, please contact support with the date and time you started having this problem and with your subscription information. Message code: 715-123150.

I raised a ticket with support and got the below response:

As we improve our infrastructure and systems in alignment to the Secure Future Initiative (SFI) we have temporarily disabled the creation of new azure sponsorships and product key claims via Visual Studio. We are rapidly working to restore this functionality once the necessary upgrades are completed. Thank you for your understanding. This ticket will be closed.

Can anyone else with a VS Pro subscription claim product keys, or is this response accurate? The blog link they've included seems irrelevant to the issue.

Anna Xiu-MSFT 31,056 Reputation points Microsoft External Staff

2024-09-27T02:50:03.18+00:00

Hello, you can directly contact the Visual Studio Subscription Support. Thanks for your understanding.
Neil McDonald 35 Reputation points

2024-09-27T14:20:18.33+00:00

I already did that and the response I received is in my post.
Jason Kaczor 15 Reputation points

2025-01-03T20:24:48.1466667+00:00

Was able to claim keys prior to December 20th - now cannot, same answer from Microsoft support.

Part of the benefits of a Visual Studio subscription is the ability to provision test operating systems in VM's or hardware devices (kiosks) for solutions we are developing for our clients as a Microsoft partner.

Will there be a discount or extension to the Visual Studio subscription due to the reduction in paid-for benefits?
Casey OConnor 10 Reputation points

2025-01-13T00:19:33.2333333+00:00

I purchased a Visual Studio Subscription 2 days ago from the Microsoft Store. I am attempting to setup a new development workstation and development environment with several servers. I was able to download three license keys on day 1, then I began getting the error message. I waited 24 hours like the message mentioned, cleared my cache, went into Cognito mode, none of the suggestions worked. Today is day three and I was able to download two more license keys and then the error came back. My credit card is showing the authorization from Microsoft Store is still pending, I'm wondering if Microsoft limits the number of licenses keys retrieved per day or if it has to do with the payment still waiting to settle?

Either way Microsoft give us some answers, judging by many different forums and web sites complaining about this it has clearly been going on for many years.
Timmyn 0 Reputation points

2025-01-29T11:25:08.01+00:00

I am so frustrated by this issue - is it geo-blocking or something else? Surely we deserve a response from Microsoft, you cannot advertise a paid service and then just deny access to it completely !!!!
Etna - 0 Reputation points

2025-02-05T11:06:58.25+00:00

@Casey OConnor was your issue ever solved? I'm experiencing the same issue. 3 keys on the first day, blocked after that, then one key on the 4th day and nothing else works from that point.

1 answer

Your answer

Anna Xiu-MSFT 31,056 Reputation points Microsoft External Staff

2024-09-27T02:50:03.18+00:00

Hello, you can directly contact the Visual Studio Subscription Support. Thanks for your understanding.
Neil McDonald 35 Reputation points

2024-09-27T14:20:18.33+00:00

I already did that and the response I received is in my post.
Jason Kaczor 15 Reputation points

2025-01-03T20:24:48.1466667+00:00

Was able to claim keys prior to December 20th - now cannot, same answer from Microsoft support.

Part of the benefits of a Visual Studio subscription is the ability to provision test operating systems in VM's or hardware devices (kiosks) for solutions we are developing for our clients as a Microsoft partner.

Will there be a discount or extension to the Visual Studio subscription due to the reduction in paid-for benefits?
Casey OConnor 10 Reputation points

2025-01-13T00:19:33.2333333+00:00

I purchased a Visual Studio Subscription 2 days ago from the Microsoft Store. I am attempting to setup a new development workstation and development environment with several servers. I was able to download three license keys on day 1, then I began getting the error message. I waited 24 hours like the message mentioned, cleared my cache, went into Cognito mode, none of the suggestions worked. Today is day three and I was able to download two more license keys and then the error came back. My credit card is showing the authorization from Microsoft Store is still pending, I'm wondering if Microsoft limits the number of licenses keys retrieved per day or if it has to do with the payment still waiting to settle?

Either way Microsoft give us some answers, judging by many different forums and web sites complaining about this it has clearly been going on for many years.
Timmyn 0 Reputation points

2025-01-29T11:25:08.01+00:00

I am so frustrated by this issue - is it geo-blocking or something else? Surely we deserve a response from Microsoft, you cannot advertise a paid service and then just deny access to it completely !!!!
Etna - 0 Reputation points

2025-02-05T11:06:58.25+00:00

@Casey OConnor was your issue ever solved? I'm experiencing the same issue. 3 keys on the first day, blocked after that, then one key on the 4th day and nothing else works from that point.

Answer 1

Richard Rivera 0

Issue still not resolved. Why does every passing year Microsoft support gets worse and worse. We're paying them for a service we can totally use.

For us it only allows 1 key per day before Message code: 715-123150 shows.

Frustrating when you're trying to setup a dev/testing environment and can't get your keys to get the job done.

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Problem claiming MSDN product keys via VS Pro subscription

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