Issue with accepting payment method with a Nigerian Card

Question

Dear @Microsoft ,

I hope this message finds you well. I’m reaching out to report an ongoing issue I’ve encountered while trying to activate my Azure Founders credit. Unfortunately, my Nigerian card has been repeatedly rejected during the process, despite my attempts with multiple cards.

I’ve tried every available option, but the system continues to reject my cards, which is preventing me from accessing and using the credit I was provided. Could you please assist in resolving this issue or advise on an alternative way to activate my Azure Founders credit?

I would appreciate a prompt response, as I am eager to begin utilizing Azure for my projects.

Thank you in advance for your assistance.

Best regards,

Answer 1

@Ray Greetings!

AFAIK, Azure is not directly available to users in Nigeria. Azure services are offered through trusted partners. This could be a reason for card not accepted while trying to activate Azure Founders credit. Please refer to the FAQ page here - https://learn.microsoft.com/en-us/azure/education-hub/azure-dev-tools-teaching/program-faq

Reference link for Azure in Nigeria - https://www.microsoft.com/mea/trustedcloud/nigeria/

For now, I would suggest reaching out to Microsoft nonprofit support or Azure billing team by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Hope this helps!

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If the response helped, do "Accept Answer" and up-vote it

Answer 2

Hello Ray,

So as mentioned by SadiqhAhmed-MSFT Nigerian cards are currently not supported. I experienced same issue signing up.

In my case I used a virtual dollar card from a third party vendor and that worked.

I would recommend you reach out to the Azure billing team to also assist you if you cannot go through a virtual card. To contact the billing team just create a support request and make sure to pick the billing team. Billing tickets are free.

https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola