Application Insights missing telemetry information from D365 FO

Question

We have enabled Application Insights in D365 FO. We have enabled User sessions (Custom Events) to YES, on the Configure tab, copied the Environment Id from LCS into the Environment ID field on the Environnement tab and selected Production as the Environment Mode, and set the Environment Mode on the Application Insights Registry tab to Production, and copied the Instrumentation Key from Application Insights into the Instrumentation Key field. However, when we query the logs in Application Insights, there is no data. It's been more than two hours since we turned this on and still no data.

Answer 1

Hi Brian Buttrey
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here. Let’s check out the steps you need to follow
Prerequisites:

• Ensure you have an active Azure Application Insights resource.
• Verify D365 FO is running the latest platform update.

Configuration Steps:

1. Go to System Administration > Setup > Application Insights in D365 FO.
2. Set Environment Mode to Production and paste the Environment ID from LCS.
3. Enable User Sessions (Custom Events) by setting it to Yes.
4. Set the Environment Mode in the Application Insights Registry to Production.
5. Copy the Instrumentation Key from Azure Application Insights and paste it.
6. Save and validate the configuration.

Troubleshooting:

1. Check that your Azure Application Insights resource is active and configured correctly.
2. Double-check the configuration in D365 FO for any errors.
3. Use the Application Insights portal to monitor data ingestion.
4. Review logs in Application Insights and D365 FO for errors or warnings.
5. Verify there are no network or firewall issues blocking data transmission.
6. Wait for data to appear, as it may take some time.
   Reference link : https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/lcs
   https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/monitoring-diagnostics

If you have any further queries, do let us know.

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