Paying the bills for the resources used over Azure Portal

Question

Hi team,

I am using my personal Pay-As-You-Go subscription. There is some accumulated cost assigned

There is no invoice generated nor any payment link to make the outstanding payment

In my subscription plan I cannot raise any support ticket

Is there any way to contact the billing team from Microsoft?

Answer 1

Hi,

Normally invoices are generated once per month for previous months usage.

Please create a new billing support request using my instructions below. There is no charge for billing support.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/supportrequest

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP