Unsuccessful call to the CapitoV2 service with status code Unauthorized

Sathish K 0

I tried translation in https://translator.microsoft.com/Conversation it translate for 2 words after that i receive "cancelled was invoked with: 7, Translation call failed: Unsuccessful call to the CapitoV2 service with status code Unauthorized: {"error":{"code":401000,"message":"The request is not authorized because credentials are missing or invalid."}}, 0" in console, i also tried in my own application there also have same issue can you help that. it working few months back but not working now

navba-MSFT 24,985 Reputation points Microsoft Employee

2024-10-07T08:55:49+00:00

@Sathish K Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

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Could you please open the Networking setting of the Azure Translator resource and try to enable the below setting and check if that helps ?

Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.
Sathish K 0 Reputation points

2024-10-08T04:10:02.3866667+00:00

HI i check with my translation Networking under resources management. its already enabled. since its also happening on https://translator.microsoft.com/Conversation can you help with that?
Sathish K 0 Reputation points

2024-10-08T04:12:28.6166667+00:00

HI @navba-MSFT i check with my translation Networking under resources management. its already enabled. since its also happening on https://translator.microsoft.com/Conversation can you help with that?
navba-MSFT 24,985 Reputation points Microsoft Employee

2024-10-08T05:55:32.05+00:00

@Sathish K Thanks for the update. Please let me know how are you calling the translator API ? Is it from the SDK ? From the Azure Portal ? Directly invoking the translator rest api ?

Can you share your application code here ?

Could you please test from a different network ?

Please confirm if you have added the right access keys ?

Awaiting your reply.
Sathish K 0 Reputation points

2024-10-09T04:15:15.0533333+00:00

HI @navba-MSFT its from sdk version 1.22.0, yes i tested from different network still its not working. Actually its happening on recent times after that i check here https://translator.microsoft.com/Conversation there also receive same issue.
navba-MSFT 24,985 Reputation points Microsoft Employee

2024-10-09T04:32:14.2166667+00:00
@Sathish K Thanks for your reply. Please note, in the Microsoft Q&A forum we can only assist you with Azure AI Translator service and not Microsoft translator. These are 2 different products.

If your end goal is to use Microsoft translator you should reach out to Microsoft Translator Feedback over email mtfb@microsoft.com.

I tried to reproduce the issue by directly calling the Azure AI Translator REST API and tried to translate from English to Romanian and it worked fine:

Before I try with the SDK, please let me know which SDK are you using ? Is this Python SDK or JS sdk ? Could you please share the sample code snippet which you are using ?

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Awaiting your reply.
navba-MSFT 24,985 Reputation points Microsoft Employee

2024-10-11T04:31:08.1233333+00:00

@Sathish K Just following up to check if my suggestion helped. Please let me know if you have any further queries. I would be happy to help.

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Unsuccessful call to the CapitoV2 service with status code Unauthorized

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