Outlook 2019 automatic archiving function cannot be used

Question

I am using an Exchange 2019 local server and have configured an Exchange mailbox in Outlook. However, when I use Outlook's automatic archiving feature, I find that the configured archive files have not been generated in my local directory. How should this work.

Answer 1

Hi @li calvin

Welcome to our forum!Here are some steps you may refer to:

1. Check AutoArchive Settings: Ensure that the AutoArchive settings are correctly configured. Open Outlook, go to File > Options > Advanced > AutoArchive Settings, and verify that the settings match your requirements.
2. Review AutoArchive Exclusions: Make sure that the folders you want to archive are not excluded from the AutoArchive process. You can check this by right-clicking on the folder, selecting Properties, and then going to the AutoArchive tab.
3. Run Inbox Repair Tool: Sometimes, issues with the Outlook profile can cause archiving problems. Running the Inbox Repair Tool (Scanpst.exe) can help fix these issues.
4. Create a New PST File: If the existing PST file is corrupted, creating a new PST file for archived items might resolve the issue. You can do this by going to File > Account Settings > Account Settings > Data Files > Add and creating a new PST file.

In addition, i find a similar thread that many people find it useful, please feel free to refer to.

Hope it helps! 

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