Model training failure by Azure AI | Document Intelligence Studio

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Model training failure by Azure AI | Document Intelligence Studio

Fan Shen 5

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SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator

2024-10-16T06:08:45.31+00:00
Hello Fan Shen,

Thanks for reaching out Microsoft Q&A forum!

As I understood that you're encountering a model training failure in Azure AI's Document Intelligence Studio,

Here are the few steps that you can try to resolve the issue:

Please ensure Network or Server Issues which can be caused by low or weak signal.

Azure account may be a free trial account.

Browser cache and cookies can cause issues that include not accepting cookies required, try using a different browser to see if the issue resolves.

The model configuration and parameters may not be correctly set up. Incorrect configurations can lead to training failures.

If the above steps do not resolve the issue, please provide more details about the issue.

Thank you!
KYOUNGTAEK OH 0 Reputation points

2024-10-16T17:55:26.6466667+00:00

Same Issue here!! One day, suddenly all training model getting fail.

Already submitted request ticket.
SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator

2024-10-17T08:35:53.0966667+00:00

Hi Fan Shen,

Did you get any chance to check the above response. Thank you!
SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator

2024-10-18T13:23:26.13+00:00

Hello Fan Shen,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help. Thank you!

1 answer

Your answer

SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator

2024-10-16T06:08:45.31+00:00

Hello Fan Shen,

Thanks for reaching out Microsoft Q&A forum!

As I understood that you're encountering a model training failure in Azure AI's Document Intelligence Studio,

Here are the few steps that you can try to resolve the issue:

Please ensure Network or Server Issues which can be caused by low or weak signal.

Azure account may be a free trial account.

Browser cache and cookies can cause issues that include not accepting cookies required, try using a different browser to see if the issue resolves.

The model configuration and parameters may not be correctly set up. Incorrect configurations can lead to training failures.

If the above steps do not resolve the issue, please provide more details about the issue.

Thank you!
KYOUNGTAEK OH 0 Reputation points

2024-10-16T17:55:26.6466667+00:00

Same Issue here!! One day, suddenly all training model getting fail.

Already submitted request ticket.
SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator

2024-10-17T08:35:53.0966667+00:00

Hi Fan Shen,

Did you get any chance to check the above response. Thank you!
SriLakshmi C 6,250 Reputation points Microsoft External Staff Moderator

2024-10-18T13:23:26.13+00:00

Hello Fan Shen,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help. Thank you!

Answer 1

Hi Fan Shen,

Thanks for reaching out to Microsoft Q&A.

The error you encountered, "InternalServerError: An unexpected error occurred," typically suggests an issue with the server or the infrastructure supporting the Azure AI Document Intelligence Studio, rather than something directly related to your model or dataset.

Retry the Operation: Sometimes, temporary infrastructure issues can cause this error. Trying again might resolve the problem if the issue was momentary.
Check Model Version: Ensure that the API version you are using is supported and that the pre-built model or custom model you're training aligns with the latest version of the Azure AI service.
Review Logs: If there are any logs or detailed error messages available within the Azure portal or Document Intelligence Studio, reviewing them might provide additional insight into the root cause.
Quota and Limits: Check if you have reached any service quotas, such as for the number of training calls, model limits, or data limits, which could trigger unexpected errors.
Service Status: Verify that Azure services in your region are fully operational by visiting the Azure Status Page. Downtime or issues with Azure services can sometimes cause internal server errors.
Data Format Issues: Ensure that the documents you're using for training comply with the expected format and size limits. Sometimes, formatting issues can lead to internal server errors during processing.
Submit a Support Ticket: If none of the above steps help, consider submitting a support ticket through the Azure portal for further investigation.

Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

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Model training failure by Azure AI | Document Intelligence Studio

1 answer

Your answer