multi tenant - unable to share/sync users-

Question

multi tenant - unable to share/sync users-

IniobongNkanga-8038 966

Hello

Please i need your help on this issue.

Having sync issue. Unable to Share Users from my participating tenant. I am able to do this easily in the master tenant though.

New users that I am adding to the participating tenant are being left out in multitenant collaboration i.e. accessing calendar, Teams, shared files from the owner tenant

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Answer 1

Hello, @IniobongNkanga-8038，

Welcome to the Microsoft Q&A platform!

Based on your description, I understand that you are experiencing some challenges with user synchronization in a multitenant setup.

Here are some steps that might help you troubleshoot and resolve this issue:

1. External Sharing Settings: Ensure that the external sharing settings for your organization allow sharing with users from the participating tenant. This can be configured in the SharePoint admin center and the Teams admin center. You can click on Your organization's policies do not allow you to share with these users error when sharing an item or site in SharePoint Online or OneDrive for Business - SharePoint | Microsoft Learn for reference.

2. Check Cross-Tenant Synchronization Settings: Ensure that cross-tenant synchronization is properly configured in Microsoft Entra ID (formerly Azure AD). This involves setting up synchronization rules and ensuring that the necessary permissions are granted.

3. Verify User Sharing Settings: In the Microsoft 365 admin center, go to Settings>Org settings>Organization profile>Multitenant collaboration(Settings - Microsoft 365 admin center). Make sure that the users you want to share are selected and that the synchronization configuration is correctly set up.

4. Provisioning Logs: Check the provisioning logs in Microsoft Entra ID to identify any errors or issues with the synchronization process. This can provide insights into why new users are not being synchronized.

5. User Properties Synchronization: Confirm that the necessary user properties are being synchronized between tenants. This includes properties like email, display name, and job title, which are essential for collaboration in Teams and other Microsoft 365 services.

For more information, please refer to Synchronize users in multitenant organizations in Microsoft 365 - Microsoft 365 Enterprise | Microsoft Learn.

If you've checked these settings and are still experiencing issues, it might be helpful to revisit the configuration steps.

If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

Thank you for your support and understanding.

Best Wishes,

Alex Zhang

IniobongNkanga-8038 966 Reputation points

2024-10-24T13:10:41.93+00:00

Hello Alex Zhang-MSFT

Thank you for your reply.

Here is the error we are getting when we try to share the user:
Anonymous

2024-10-25T05:15:12.1066667+00:00

Hello, @IniobongNkanga-8038,

Thank you for your prompt reply.

From the screenshot of the warning you provided, it appears that you are experiencing issues with a multi-tenant system. If the tenant was added recently, then sometimes refreshing the page can resolve any synchronization or update issues. Here are a few steps you might consider taking.

1. Refresh the Page: As mentioned, if the tenants were recently added, refreshing the page might help. This process can take a few minutes, so please be patient.

2. Review Permissions and Settings: Verify that the correct permissions and settings are in place to allow user sharing between tenants. Sometimes, configuration settings can block these operations.

3. Check for Synchronization Issues: Ensure that there are no underlying synchronization issues or delays in the system that could be affecting the tenant updates.

4. Consult System Logs: If the issue persists, checking the system logs might provide more insight into what’s causing the problem. Look for any error messages or warnings that could indicate where the issue lies.

5. Clear Cache or Try a Different Browser: Sometimes, clearing your browser's cache can resolve issues related to recent changes not being reflected. If the issue persists, try accessing the page from a different browser to see if that resolves the problem.

If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

Best Wishes,

Alex Zhang
Anonymous

2024-10-29T01:37:14.6733333+00:00

Hello, @IniobongNkanga-8038,

If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

Best Wishes,

Alex Zhang

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multi tenant - unable to share/sync users-

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