Unenroll Previous Email In Teams

Question

I recently switched companies and when setting up the Outlook app on my iphone for the new company I received the following misconfiguration alert.

"Your admin wants the apps on this device to me managed with the account (old email). The app account you are using (current email) will be removed. To access your organization's data with the account (new email) you must un-enroll your device from the Company Portal."

However, I don't have access to my old account because the account was closed.

Answer 1

Hi @Kayla Laquiere

According to your case description, you encountered a problem that your account could not be logged in when setting up the Outlook application.

Please try the following to troubleshoot the problem:

1. Open the iPhone's "Settings" and select "General" > "VPN & Device Management".
2. Find the old company's device management profile and delete it.
3. Re-download Outlook and log in. Before entering Outlook, the system may prompt you to delete one of the accounts. Be sure to delete the old email account.

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