Azure Communication Service - Custom domian email being suppressed

Question

We are facing issue with communication service.

Scenario: the azure communication services were running fine till the custom domain email service (hosted on gmail) went down for couple of hours. After that we are not able to send or receive email on this custom domain.

Solution tried

We have reconfigured the domain and connected again. Email to other domain going fine but suppressed on the required custom domain.

Please suggest how can we resolve this.

Answer 1

Hi @ Pascali Admin
Thanks for the question and using MS Q&A platform.

Verify that the domain is correctly configured with your domain registrar. This includes ensuring that the domain is pointed to the correct DNS servers and that the necessary DNS records are correctly configured. For more information about Troubleshooting Domain Configuration issues:

Troubleshooting Domain Configuration issues for Azure Email Communication Service - An Azure Communication Services concept document | Microsoft Learn

Verify Domain Status: Make sure your domain is marked as "Verified" in the Azure portal under Azure Communication Services > Email.

Check Suppression List: Ensure that your domain is not on ACS's suppression list. If it is, contact Azure Support to request removal.
Confirm DNS Records: Double-check that the MX, SPF, and DKIM records for your domain are correctly configured.
Monitor Logs for Errors: Use Application Insights or Azure Monitor to examine logs and identify any bounce or error messages related to email delivery.
I hope this information is helpful.
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