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I am on the $29 / month plan that offers a promise of responses to support requests within 8 hours.
I have submitted three requests going back 16 days now and there has been no response to any of them. The paid support system seems to be broken and I would greatly appreciate help to ensure that it works.
I have tried contacting @AzureSupport on Twitter. They always reply fairly quickly and in a kind manner. Then they ask for about 10 pieces of information and promise to escalate the situation to make sure paid support tickets get a response. But there is never any follow-up. When I contact them again, they ask me to send the same information again and it goes in a loop. I have tried and failed 3 times there to get help. No one follows-through on that channel as promised.
These paid support d are 2411060040008556, 2411070040010054, and 2411160040000931 under https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
As shown in the attached image, the tickets themselves show potential errors (403 error notes, ""you do not have access" message).
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There was an issue, however, it has been resolved. If you create a case now this should go through.
It is not apparent to me that anything has been fixed from my view of things.
All three of those cases are marked open, and none have received a response. Two of them I've handled through other means, but I would appreciate some reply on 2411060040008556 to know the system works. And ideally all three would be closed (I can't even do that).
Are you able to create a new one? We were told creating new ones should go through and I will also share this case number with the team.
I just created a new case (2411220040014585) asking to close the other 3 and confirm there that the system is in fact working.
I've passed this one onto the team.