Outlook Mail Login Issue

Question

Outlook Mail Login Issue

Gaby 0

Hi! I have a question about Outlook mail. Sometimes I can’t log in to my mailbox - it just hangs for a while and then shows a Try again later message. Last time, I had to wait quite a while before it worked again. Is there a way to fix this?

I’d really appreciate your help!

JR K Yoshikawa 571 Reputation points Volunteer Moderator

2024-11-26T13:12:08.8+00:00
What is Outlook Mail?

if Legacy Outlook for Windows,

check PST or OST File size and make smaller as possible and run compact now.

create new profile and confirm replicate issue on new profile

confirm no sub folders exist under inbox, move under root if sub folders exist under inbox.

try run under Office safe mode if issue replicate under office safe mode
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-12-02T07:54:39.33+00:00

Hi @Gaby

Is there any update on this thread?

If an answer has been helpful, please consider accepting the answer. This will make answer searching in the forum easier and be beneficial to other community members as well.

Thank you for helping to improve Microsoft Q&A!

1 answer

Your answer

JR K Yoshikawa 571 Reputation points Volunteer Moderator

2024-11-26T13:12:08.8+00:00

What is Outlook Mail?

if Legacy Outlook for Windows,

check PST or OST File size and make smaller as possible and run compact now.

create new profile and confirm replicate issue on new profile

confirm no sub folders exist under inbox, move under root if sub folders exist under inbox.

try run under Office safe mode if issue replicate under office safe mode
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-12-02T07:54:39.33+00:00

Hi @Gaby

Is there any update on this thread?

If an answer has been helpful, please consider accepting the answer. This will make answer searching in the forum easier and be beneficial to other community members as well.

Thank you for helping to improve Microsoft Q&A!

Answer 1

Hi @Gaby

Welcome to our forum!

Does the issue occur on the Outlook desktop client?

What is the version of your Outlook? It is recommended that you please check the Outlook client version (File>Office Account>Product Information) and try to upgrade to the latest version to see if the problem is resolved.

Would you please provide a screenshot of the issue? (In order to avoid privacy leakage, please remember to hide your personal information.）

If the issue occurred on the Outlook desktop client, here are a few steps you can try to resolve this issue:

Check Your Internet Connection: Ensure your internet connection is stable and working correctly.
Repair Your Outlook Profile:
- Open Outlook and go to File > Account Settings > Account Settings.
- Select your email account and click Repair.
Clear Cache:
- Sometimes, clearing the cache can help. You can do this by navigating to C:\Users\UserName\AppData\Local\Microsoft\Outlook\RoamCache and then delete all items.
Use the Microsoft Support and Recovery Assistant:
- Download and run the Microsoft Support and Recovery Assistant. This tool can diagnose and fix several Outlook issues automatically.

Hope it helps!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-11-29T06:09:52.77+00:00

Hi @Gaby

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

Warm thanks！

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Outlook Mail Login Issue

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