Fault bucket , type 0 Event Name: PowerBiNonFatalErrors

Question

Fault bucket , type 0 Event Name: PowerBiNonFatalErrors

Aren 5

I have a problem with sign in on PowerBi desktop app, when I try to sign in, the sign in windows appears I type my email and press sign in, the window disappears, and nothing happens.

here are some event logs:

Fault bucket , type 0

Event Name: PowerBiNonFatalErrors

Response: Not available

Cab Id: 0

Problem signature:

P1: PBIDesktop

P2: 2.138.1004.0

P3: Microsoft.PowerBI.Client.Windows.dll

P4: Microsoft.PowerBI.Client.Windows.PowerBIQueryStalenessEvaluator

P5: System.NullReferenceException

P6: IsLoadRequired

P7: 0

P8:

P9:

P10:

Attached files:

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_PBIDesktop_ebde7aa352d2ed3a41bb922da334266b581176b_00000000_c1a176ca-d930-46c9-a0f9-70e18e14809b

Analysis symbol:

Rechecking for solution: 0

Report Id: c1a176ca-d930-46c9-a0f9-70e18e14809b

Report Status: 4

Hashed bucket:

Cab Guid: 0

VarunTha 14,850 Reputation points Microsoft External Staff Moderator

2024-11-27T16:27:11.3433333+00:00

Hi Aren,
Thank you for reaching out to us on Microsoft Q&A forum.

Can you please specify the Learn Path/Module that you are going through?
Aren 5 Reputation points

2024-11-27T18:29:12.19+00:00

Hi, @VarunTha

I can't sign in to powerbi desktop.
Syed Saleem Peera 13,065 Reputation points Microsoft External Staff Volunteer Moderator

2024-11-28T03:53:04.1033333+00:00

Hi Aren,

Could you please confirm which email address you are using to sign in?
Syed Saleem Peera 13,065 Reputation points Microsoft External Staff Volunteer Moderator

2024-11-28T15:31:28.0633333+00:00

Hi Aren,

Could you please confirm which email address you are using to sign in?

1 answer

Your answer

VarunTha 14,850 Reputation points Microsoft External Staff Moderator

2024-11-27T16:27:11.3433333+00:00

Hi Aren,
Thank you for reaching out to us on Microsoft Q&A forum.

Can you please specify the Learn Path/Module that you are going through?
Aren 5 Reputation points

2024-11-27T18:29:12.19+00:00

Hi, @VarunTha

I can't sign in to powerbi desktop.
Syed Saleem Peera 13,065 Reputation points Microsoft External Staff Volunteer Moderator

2024-11-28T03:53:04.1033333+00:00

Hi Aren,

Could you please confirm which email address you are using to sign in?
Syed Saleem Peera 13,065 Reputation points Microsoft External Staff Volunteer Moderator

2024-11-28T15:31:28.0633333+00:00

Hi Aren,

Could you please confirm which email address you are using to sign in?

Answer 1

Syed Saleem Peera 13,065 Microsoft External Staff Volunteer Moderator

Hi Aren,

Thank you for reaching out regarding the issue you're experiencing with signing in to Power BI Desktop. Based on the details and event log you’ve provided, here are a few steps to troubleshoot the issue:

Power BI Desktop:

Confirm Email Address: Ensure you’re using a work or school email address associated with a Microsoft 365 or Azure AD account. Personal email accounts like Gmail, Yahoo, or Outlook.com (non-organizational) are not supported for signing in.

Update Power BI Desktop: Verify that you’re using the latest version of Power BI Desktop. You can download the latest version here.

Clear Cached Credentials: Open Windows Credential Manager, remove cached Power BI/Microsoft credentials, and try signing in again.

For Power BI Service:

Use Work/School Email: A work or school email address is required to sign in at app.powerbi.com. Personal emails are not accepted.

Microsoft 365 Account: If needed, sign up for a free Microsoft 365 trial here to create an organizational account.

Please don't hesitate to reach out to us if you have any other queries.

Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

Thank you.

Aren 5 Reputation points

2024-11-30T07:44:25.1333333+00:00

Hi, @Syed Saleem Peera

I have tired these steps, but nothing seems to work.

I am using a work account. I also tried from a completely new PC, still the same issue.
Syed Saleem Peera 13,065 Reputation points Microsoft External Staff Volunteer Moderator

2024-11-30T12:29:22.5933333+00:00

Hello Aren,

It seems that the issue may be related to your account or network settings. Please reach out to your IT/admin team and share the event logs and details about the issue. Additionally, please share your error desktop screenshot, which could help in troubleshooting further.
Syed Saleem Peera 13,065 Reputation points Microsoft External Staff Volunteer Moderator

2024-12-02T02:52:26.26+00:00

Hello Aren,

Just checking in to see if you had a chance to see my previous answer. Please let me know if it was helpful and don't hesitate to reach out to us if you face any issue.

If the information is helpful, please Accept Answer and Upvote so that it would be helpful to community members.

Thank you.
Aren 5 Reputation points

2024-12-02T07:54:33.75+00:00

Hi,

I am able to sign in from the web with this email but not from the desktop app, also I am the IT Admin, and there is no error on screen, it doesn't show any error the only "error" I could find is the event log which is attached on the begging of my request.
Syed Saleem Peera 13,065 Reputation points Microsoft External Staff Volunteer Moderator

2024-12-02T08:31:36.2633333+00:00

Hi Aren,

We tested on our end, and it is working fine. Please refer to the attached screenshot for reference.

As your problem seems to be local only in your computer and you can also log in via the web, do the following:

Reinstall Power BI Desktop: Download the latest version from the official site and reinstall.

Network Accessibility: Check whether your network allows Power BI endpoints. Testing it on a different network, such as mobile hotspot, may help identify if it's a network-related issue.

Please don't hesitate to reach out to us if you have any other queries.
Aren 5 Reputation points

2024-12-02T08:40:43.0066667+00:00

Hi,

I have tried these steps, latest version installed, firewall rules to allow powerbi endpoints, used hotspot and still the same. Also used a new PC still the same issue. Can you tell me if there are other places that powerbi stores logs or crash dumps so i can check.
Syed Saleem Peera 13,065 Reputation points Microsoft External Staff Volunteer Moderator

2024-12-03T12:27:03.72+00:00

Hi Aren,

We understand your situation and appreciate your patience. We were able to successfully complete the task. There might be some issue related to system configuration. We request you to also try seeking help in this forum: https://community.fabric.microsoft.com/t5/Power-BI-forums/ct-p/powerbi.

Thank you.

Share via

Fault bucket , type 0 Event Name: PowerBiNonFatalErrors

1 answer

Your answer