I am unable to validate my phone number during Azure sign in

Question

I am unable to validate my phone number during Azure sign in

MadhuKanagal 40

Hi,

Getting the following error despite multiple attempts and with alternate phone numbers. Any suggestions?

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.

Reenter your SMS verification code, or try again with a different phone number.

Mansuri tipu 0 Reputation points

2024-12-05T15:55:35.5033333+00:00

Hi,

Getting the following error despite multiple attempts and with alternate phone numbers. Any suggestions?

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.

Reenter your SMS verification code, or try again with a different phone number
Tony Purba 0 Reputation points

2024-12-09T11:06:10.1333333+00:00

Hi, i also encounter for this problem. From Indonesia, it seems theres some bug in the input text of phone. For indonesia country code, in verification phone number there are forced text with (XX) which is identified as country code. but the validation mentioned we can;t enter country code. So what ever the input, it will not passed the verification.
Tony Purba 0 Reputation points

2024-12-09T11:09:12.2066667+00:00

indonesia code is +62, andin verification phone number the format also forced with (xx) format
enti 10 Reputation points

2024-12-27T10:37:00.3133333+00:00

same issue here from South Africa, any update?
Mariska Oosthuizen 6 Reputation points

2025-01-10T12:29:27.06+00:00

I was stuck with this issues for an hour and a half, then tried using my phone, then it worked. I am here in South Africa. Just do the whole sign up through your phone.
Mariska Oosthuizen 6 Reputation points

2025-01-10T12:30:50.9866667+00:00

Sign up using your cellphone, it will work.
Valenzuela Camacho Sara Luz 0 Reputation points

2025-01-13T22:33:40.6533333+00:00

Same issue from Mexico
Clemens 5 Reputation points

2025-01-16T08:29:29.3233333+00:00

For me adding 000 in front of my number to bypass the brackets e.g. (000) 12345678 worked.

1 answer

Your answer

Mansuri tipu 0 Reputation points

2024-12-05T15:55:35.5033333+00:00

Hi,

Getting the following error despite multiple attempts and with alternate phone numbers. Any suggestions?

We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup.

Reenter your SMS verification code, or try again with a different phone number
Tony Purba 0 Reputation points

2024-12-09T11:06:10.1333333+00:00

Hi, i also encounter for this problem. From Indonesia, it seems theres some bug in the input text of phone. For indonesia country code, in verification phone number there are forced text with (XX) which is identified as country code. but the validation mentioned we can;t enter country code. So what ever the input, it will not passed the verification.
Tony Purba 0 Reputation points

2024-12-09T11:09:12.2066667+00:00

indonesia code is +62, andin verification phone number the format also forced with (xx) format
enti 10 Reputation points

2024-12-27T10:37:00.3133333+00:00

same issue here from South Africa, any update?
Mariska Oosthuizen 6 Reputation points

2025-01-10T12:29:27.06+00:00

I was stuck with this issues for an hour and a half, then tried using my phone, then it worked. I am here in South Africa. Just do the whole sign up through your phone.
Mariska Oosthuizen 6 Reputation points

2025-01-10T12:30:50.9866667+00:00

Sign up using your cellphone, it will work.
Valenzuela Camacho Sara Luz 0 Reputation points

2025-01-13T22:33:40.6533333+00:00

Same issue from Mexico
Clemens 5 Reputation points

2025-01-16T08:29:29.3233333+00:00

For me adding 000 in front of my number to bypass the brackets e.g. (000) 12345678 worked.

Answer 1

Abiola Akinbade 29,645 Volunteer Moderator

Thanks for your question.

I've seen this a few times and it can usually be solved by reaching out to billing support. Billing support is completely free, but since you don't have a subscription yet you can dial the global service numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Mariska Oosthuizen 6 Reputation points

2025-01-10T12:30:26.2066667+00:00

Support is not useful, they don't even answer the phone. Just sign up using your phone.

Share via

I am unable to validate my phone number during Azure sign in

1 answer

Your answer