This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 49%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
I am trying to load it so I can use it to activate ACT Premium Cloud features.
Several ACT specialists have tried to help but say it's an MS issue. Hopefully someone here can help.
After uninstalling ACT, installing SQL Server, then reloading ACT, the following error message appears:
SQL Server Setup has encountered the following error: C:\windows\installer\8c 9620.msi
This issue occurs in trying to load SQL Server 19 with Act Premium Cloud on Windows 11. The Act technical team says they need your support in order to do a manual install of SQL Server 19.
Haven't you asked this before? In any case, this is not a support site. It's a peer-to-peer forum for Microsoft products.
Also, in any case, with the information you have provided, there is no way we can help you.
In the folder C:\Program Files\Microsoft SQL Server\Setup Bootstrap\150\Log there is one folder per setup attempt. The files of most interest are Summary.txt and Detail.txt.
But as I think I have said before: If ACT are not willing to give you support for installing your product, they probably don't want you as a customer. And you don't want them as your vendor.
Yes, I did ask before. The ACT technician suggested sending the error message to Microsoft. Thank you for your help. I will relay it to ACT and maybe it's enough for them to figure out a solution.
Failing that, I don't know where to go next. Is there another resource I should use?
To get help from the Microsoft side of things, you need to provide the log files that I mentioned. But as it sounds like in your case, the SQL Server setup is bundled with the ACT Setup, this opens questions about how this is implemented.
There is no SetupBootstrap\150\Log. No Summary or Detail.txt files
Sorry, the path components were in the wrong order. It should be C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log.
150 folder has keyfile and shared folders. No setup bootstrap\log folder
One thing you need to keep in mind: We don't know anything of how you actually run the install of SQL Server. The folder I gave, assumes a default install. But I don't know how you (or rather ACT) runs the install. You will have to conduct your part of the troubleshooting. Keep in mind that we don't have access to your machine.
Now, according to your reply to Lin below, it seems that you found a number of log folders "in another SQL Server 19 folder", but you say are all empty. This would suggest that the installation attempts fails at a very early point.
Can you tell us how ACT run their installation? Keep in mind that we know nada about ACT. Can ACT be pointed to an existing SQL Server installation?
Just downloaded and tried to install the Express edition. Attached is a photo of the download screen error
Nothing is attached.
I was told SQLServer 19 would download with ACT Premium Cloud. It did not. Several ACT onboarding attempts have been made to download it, but to my knowledge they did not download the Express edition. I just downloaded Express and tried to install it. But the error message appeared.
What error message?
The error message reads:
Oops, unable to install SQL Server (setup.exe). Exit code(decimal) -2068119551
SQL Server Install Log Folder C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log\20241209_161317
In that folder, there are log files. Those of most interest are summary.txt and detail.txt.
Here's what I found.
Here's what I found.
Did you find anything? No files are attached if that was your intention.
For some reason, no files will attach to these messages. So I have copied the entire text message and am pasting it here:
Overall summary:
Final result: Failed: see details below
Exit code (Decimal): -2068119551
Start time: 2024-12-09 16:13:17
End time: 2024-12-09 16:14:09
Requested action: Install
Machine Properties:
Machine name: SHEPDESKTOP
Machine processor count: 12
OS version: Microsoft Windows 11 Pro (10.0.26100)
OS service pack:
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID Feature Language Edition Version Clustered Configured
SQL Server 2019 SQLEXPRESS MSSQL15.SQLEXPRESS Database Engine Services 1033 Express Edition 15.0.2000.5 No Yes
Package properties:
Description: Microsoft SQL Server 2019
ProductName: SQL Server 2019
Type: RTM
Version: 15
SPLevel: 0
Installation location: C:\SQL2019\Express_ENU\x64\setup\
Installation edition: Express
Product Update Status:
User selected not to include product updates.
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: true
AGTSVCACCOUNT: NT AUTHORITY\NETWORK SERVICE
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Disabled
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSERVERMODE: TABULAR
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: <empty>
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTELSVCACCT: <empty>
ASTELSVCPASSWORD: <empty>
ASTELSVCSTARTUPTYPE: 0
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CLTCTLRNAME: <empty>
CLTRESULTDIR: <empty>
CLTSTARTUPTYPE: 0
CLTSVCACCOUNT: <empty>
CLTSVCPASSWORD: <empty>
CLTWORKINGDIR: <empty>
COMMFABRICENCRYPTION: 0
COMMFABRICNETWORKLEVEL: 0
COMMFABRICPORT: 0
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log\20241209_161317\ConfigurationFile.ini
CTLRSTARTUPTYPE: 0
CTLRSVCACCOUNT: <empty>
CTLRSVCPASSWORD: <empty>
CTLRUSERS: <empty>
ENABLERANU: true
ENU: true
EXTSVCACCOUNT: <empty>
EXTSVCPASSWORD: <empty>
FEATURES: SQLENGINE
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: <empty>
HELP: false
IACCEPTPYTHONLICENSETERMS: false
IACCEPTROPENLICENSETERMS: false
IACCEPTSQLSERVERLICENSETERMS: true
IACKNOWLEDGEENTCALLIMITS: false
INDICATEPROGRESS: true
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files\Microsoft SQL Server
INSTANCEID: SQLEXPRESS01
INSTANCENAME: SQLEXPRESS01
ISMASTERSVCACCOUNT: NT AUTHORITY\Network Service
ISMASTERSVCPASSWORD: <empty>
ISMASTERSVCPORT: 8391
ISMASTERSVCSSLCERTCN: <empty>
ISMASTERSVCSTARTUPTYPE: Automatic
ISMASTERSVCTHUMBPRINT: <empty>
ISSVCACCOUNT: NT AUTHORITY\Network Service
ISSVCPASSWORD: <empty>
ISSVCSTARTUPTYPE: Automatic
ISTELSVCACCT: <empty>
ISTELSVCPASSWORD: <empty>
ISTELSVCSTARTUPTYPE: 0
ISWORKERSVCACCOUNT: NT AUTHORITY\Network Service
ISWORKERSVCCERT: <empty>
ISWORKERSVCMASTER: <empty>
ISWORKERSVCPASSWORD: <empty>
ISWORKERSVCSTARTUPTYPE: Automatic
MATRIXCMBRICKCOMMPORT: 0
MATRIXCMSERVERNAME: <empty>
MATRIXNAME: <empty>
MRCACHEDIRECTORY:
NPENABLED: 0
PBDMSSVCACCOUNT: <empty>
PBDMSSVCPASSWORD: <empty>
PBDMSSVCSTARTUPTYPE: 0
PBENGSVCACCOUNT: <empty>
PBENGSVCPASSWORD: <empty>
PBENGSVCSTARTUPTYPE: 0
PBPORTRANGE: <empty>
PBSCALEOUT: false
PID: *****
QUIET: true
QUIETSIMPLE: false
ROLE: AllFeatures_WithDefaults
RSINSTALLMODE: DefaultNativeMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: <empty>
RSSVCSTARTUPTYPE: Automatic
SAPWD: <empty>
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLJAVADIR: <empty>
SQLMAXDOP: 0
SQLMAXMEMORY: 2147483647
SQLMINMEMORY: 0
SQLSVCACCOUNT: NT Service\MSSQL$SQLEXPRESS01
SQLSVCINSTANTFILEINIT: true
SQLSVCPASSWORD: <empty>
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: SHEPDESKTOP\Shep Greene
SQLTELSVCACCT: NT Service\SQLTELEMETRY$SQLEXPRESS01
SQLTELSVCPASSWORD: <empty>
SQLTELSVCSTARTUPTYPE: Automatic
SQLTEMPDBDIR: <empty>
SQLTEMPDBFILECOUNT: 1
SQLTEMPDBFILEGROWTH: 64
SQLTEMPDBFILESIZE: 8
SQLTEMPDBLOGDIR: <empty>
SQLTEMPDBLOGFILEGROWTH: 64
SQLTEMPDBLOGFILESIZE: 8
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SUPPRESSPAIDEDITIONNOTICE: false
SUPPRESSPRIVACYSTATEMENTNOTICE: false
TCPENABLED: 0
UIMODE: AutoAdvance
UpdateEnabled: false
UpdateSource: MU
USEMICROSOFTUPDATE: false
USESQLRECOMMENDEDMEMORYLIMITS: false
X86: false
Configuration file: C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log\20241209_161317\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Passed
Rules with failures or warnings:
Global rules:
Warning IsFirewallEnabled The Windows Firewall is enabled. Make sure the appropriate ports are open to enable remote access. See the rules documentation at https://go.microsoft.com/fwlink/?linkid=2094702 for information about ports to open for each feature.
Rules report file: C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log\20241209_161317\SystemConfigurationCheck_Report.htm
Unfortunately, it's detail.txt that actually tells us what might have gone wrong. Summary.txt only tells us some about the configuration. And, no, don't paste details.txt here, it is very verbose. If the forum software don't like your files, you will need to put them elsewhere and post a link to them. (But most other people seem to be able to attach files.)
Good to know. I have searched for the files you request but don't find any. I will try another search approach.
Found the attached summary. txt
Also found the attached (much larger) detail.txt.
Unfortunately, the are no links to the files. I don't how you do it, but here is a link to the file slask.txt. The file itself is of no interest, but only example to show that it is possible.
Before posting make sure that the filename lights up in blue as a link. It can also be a good idea to slight the View markdown button to the right. You should see something like:
I don't how you do it, but here is a link to the file [slask.txt](/api/attachments/c0e86220-8466-44f8-9d8d-200d967acce1?platform=QnA).
Trying again, using the same instructions (there's no spiral icon in the toolbar)
Attached is the details.txt
I found this:
Exception type: Microsoft.SqlServer.Chainer.Infrastructure.ChainerInvalidOperationException Message: The cached MSI file 'C:\WINDOWS\Installer\8e9620.msi' is missing. Its original file is 'SQL_ENGINE_CORE_SHARED.MSI' and it was installed for product 'SQL Server 2019 Database Engine Shared' from 'C:\ProgramData\SQL2019x64\x64\setup', version '15.0.2000.5', language 'ENU'. To resolve this problem, recover the missing file from the installation media and start setup again. For more information about how to resolve this problem, see 'Steps to restore the missing Windows Installer cache files' (https://go.microsoft.com/fwlink/?LinkId=144387) in the Microsoft Knowledge Base. HResult : 0x84b20002 FacilityCode : 1202 (4b2) ErrorCode : 2 (0002)
It seems that your machine is bit messed up when it comes to the installer cache. This could be a result of the previous attempts to install through ACT's installer, which might be broken.The error message includes a link, https://go.microsoft.com/fwlink/?LinkId=144387 and that link does go to a page which may have some useful information. I say may, because there is a risk that it goes over the head of both you and me. I certainly do not have any experience of resolving a situation like this.
Another link that may help is this one: https://www.sql-easy.com/learn/how-to-uninstall-sql-server/ I learned about this link from a person I tried to help, and he found this link and was able to fix his machine. But this problem was not the same as yours.
The image below highlights which icon I had in mind. I thought spiral was the best description.
What edition are you going to install? And what OS it is?
If you are going to install MSSQL to windows 11, the only supported editions are developer and Express.
Please follow Erland said, try to copy the log file message to see what is going on.
Just found Bootstrap and the log files in another SQL Server 19 Folder. Attached is a screenshot. There is no data in any folder.Bootstrap Log Files.png