permissions

Question

Hi All,

I have a shared mailbox in exchange online, for example, ******@contoso.com, which is accessed by two users. When ******@contoso.com sends an email from the shared mailbox, the sent emails are stored in the shared mailbox's Sent Items. However, when ******@contoso.com sends an email from the shared mailbox, the sent emails are stored in their personal Sent Items. What settings should I modify so that when ******@contoso.com sends an email, the sent emails are also stored in the shared mailbox's Sent Items? Is the following syntax correct?

Set-Mailbox ******@contoso.com -MessageCopyForSendOnBehalfEnabled $True 
Set-Mailbox ******@contoso.com -MessageCopyForSentAsEnabled $True

Answer 1

Hi @Glenn Maxwell ,

Welcome to the Microsoft Q&A platform!

Based on your description, your PowerShell commands are correct. To ensure that emails sent by any user from a shared mailbox are stored in the Sent Items of the shared mailbox, you should use the following commands:

Set-Mailbox ******@contoso.com -MessageCopyForSendOnBehalfEnabled $True
Set-Mailbox ******@contoso.com -MessageCopyForSentAsEnabled $True

These commands allow sent messages to be copied to the Sent Items folder of the shared mailbox for both "Send on Behalf" and "Send As" scenarios.

In addition, make sure that both users have the required permissions to send emails from the shared mailbox. You can verify and assign these permissions using the following commands:

Add-MailboxPermission -Identity ******@contoso.com -User ******@contoso.com -AccessRights FullAccess -InheritanceType All
Add-MailboxPermission -Identity ******@contoso.com -User ******@contoso.com -AccessRights FullAccess -InheritanceType All
Add-RecipientPermission -Identity ******@contoso.com -Trustee ******@contoso.com -AccessRights SendAs
Add-RecipientPermission -Identity ******@contoso.com -Trustee ******@contoso.com -AccessRights SendAs

These commands ensure that both users have full access and Send As permissions to the shared mailbox.

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Please feel free to contact me for any updates. And if this helps, don't forget to mark it as an answer.

Best,

Jake Zhang