Authenticator App - New iPhone issue

Question

Trying to get email to work in Outlook after new iPhone set up

I have already deactivated the old phone to factory, so it is no longer available which I have learned is likely the issue after that fact now.

When setting up the email on the phone, it presents the 2 digit code and says open the MA app, and when I open the app it shows the same 2 digit code message and does not allow any entry option

I then tried to login to Microsoft 365 online via a PC, but it also presents the 2 digit code, and then when I go to the phone app it does not show anywhere I can enter it the code either.

Please advise how I can log in on any device and get everything restarted and reconnected?

Answer 1

Thanks for your question.

You need to backup your credentials in authenticator, if ths was not done unfortunately you can only resolve this by contacting support or asking your admins/support to reset your account https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

You can reach the support team via the global support numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola