For a Copilot Studio agent, I'm unable to get Direct Line channel security working

Question

For a Copilot Studio agent, I'm unable to get Direct Line channel security working

Scott Hertel 5

I've added Direct Line security via the "web channel security" option on the Copilot agent, this displays two secrets that are available to retrieve Direct Line tokens. I then checked the "require secure access" option as this makes a token required in a Direct Line interaction and we would like the ability to not have random public actors interact with the agent.

After retrieving a token and when attempting to converse with the agent, it responds with the following:

An error has occurred. Error code: AuthenticationNotConfigured Conversation Id: redacted-us Time (UTC): 2024-12-13T14:11:16.020Z.

Direct Line security seems to be tailor made for our use case: a web application not secured via Entra ID but requiring secure communication with a Copilot agent.

Scott Hertel 5 Reputation points

2024-12-13T15:29:05.9066667+00:00

Follow up: I've tried using both the /directline/tokens/generate endpoint as well as the /directline/conversations endpoint with the same result. I've also tried provisioning the token with an attached user ID in the payload like so: {"user": {"id": "abc123", "name": "Me!"}}

with the same result.

Your answer

Scott Hertel 5 Reputation points

2024-12-13T15:29:05.9066667+00:00

Follow up: I've tried using both the /directline/tokens/generate endpoint as well as the /directline/conversations endpoint with the same result. I've also tried provisioning the token with an attached user ID in the payload like so: {"user": {"id": "abc123", "name": "Me!"}}

with the same result.