I need help to gain access to a Azure DevOps organization

Frode Fuglestad 0 Reputation points
2024-12-16T17:47:17.1733333+00:00

We have a Azure tenant that we have admin access to, and the same organization have a DevOps org that we are unable to access.

Short story, we purchased a software from a company, the previous owner/company does not exist anymore.

We have access to the domain, and could forward emails for sign-ins, but the sign-in to the accounts seems to require getting phone calls or messages to confirm password resets, and we do not have access to any of these numbers.

How can we regain access to the DevOps org?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Goutam Pratti 6,170 Reputation points Microsoft External Staff Moderator
    2024-12-17T07:00:03.0966667+00:00

    Hello @Frode Fuglestad ,

    Thank you for reaching out Microsoft Q&A.
    I understand that you need help to gain access to Azure DevOps organization to regain access. Please contact any one of the Global Administrators of your Entra ID tenant and remove all the authentication methods and revoke the MFA sessions for the affected user.

    Follow the steps to follow:

    1. Go to users > Select the Affected user > Authentication methods
    2. Delete the authentication methods and revoke the multifactor authentication sessions of the affected user account

    User's image

    Additionally, if you want to set up MFA for the users follow: https://learn.microsoft.com/en-us/partner-center/security/mfa-for-users

    Hope this helps. Do let us know if you any further queries.


    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

    Regards,
    Goutam Pratti.


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