I need help to gain access to a Azure DevOps organization

Question

We have a Azure tenant that we have admin access to, and the same organization have a DevOps org that we are unable to access.

Short story, we purchased a software from a company, the previous owner/company does not exist anymore.

We have access to the domain, and could forward emails for sign-ins, but the sign-in to the accounts seems to require getting phone calls or messages to confirm password resets, and we do not have access to any of these numbers.

How can we regain access to the DevOps org?

Answer 1

Hello @Frode Fuglestad ,

Thank you for reaching out Microsoft Q&A.
I understand that you need help to gain access to Azure DevOps organization to regain access. Please contact any one of the Global Administrators of your Entra ID tenant and remove all the authentication methods and revoke the MFA sessions for the affected user.

Follow the steps to follow:

1. Go to users > Select the Affected user > Authentication methods
2. Delete the authentication methods and revoke the multifactor authentication sessions of the affected user account

Additionally, if you want to set up MFA for the users follow: https://learn.microsoft.com/en-us/partner-center/security/mfa-for-users

Hope this helps. Do let us know if you any further queries.

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Regards,
Goutam Pratti.