28,659 questions
Hello,
Thank you for posting in Q&A forum.
"VIDEO DXGKRNL FATAL ERROR" is often caused by graphics drivers or system files issue.
To further troubleshoot this issue, please kindly try below steps:
1.Ensure that graphics driver and DirectX are up to date.
2.Ensure that Windows 10 is fully updated.
3.Run SFC CMD command to check if the system file is corrupted or not.
sfc /scannow
4.Engage NVIDIA support team and troubleshoot from their side at the same time.
To help other customers who may be facing the same issue, please don't forget to vote if the reply is helpful.
Best Regards
Zunhui