BSOD "video dxgkrnl fatal error" while i playing games

Question

1. My laptop Lenovo Ideapad Gaming 3 with Amd Ryzen 5 4600h and gtx 1650. When i playing different games, i got bsod "video dxgkrnl fatal error" .I already tried sfc scan and dsim. Also i tried to reinstall drivers and reinstall windows. I have this problem almost 5 months
   https://drive.google.com/file/d/15a-ltWeR8HsO42PlpcKXEH-nZinXXWj5/view?usp=drive_link

dump

Answer 1

Hello,

Thank you for posting in Q&A forum.

"VIDEO DXGKRNL FATAL ERROR" is often caused by graphics drivers or system files issue.

To further troubleshoot this issue, please kindly try below steps:

1.Ensure that graphics driver and DirectX are up to date.

2.Ensure that Windows 10 is fully updated.

3.Run SFC CMD command to check if the system file is corrupted or not.

sfc /scannow

4.Engage NVIDIA support team and troubleshoot from their side at the same time.

To help other customers who may be facing the same issue, please don't forget to vote if the reply is helpful.

Best Regards

Zunhui