How to unblock a sender in Outlook.com

Question

A user is having problems on Outlook.com with receiving verification emails from Roblox.com - no email goes to junk since 28th December. How do they go about it to solve it?

They've already tried following the safe senders list method.

Thanks.

Answer 1

Hi @Paul-Michael Ebbens

Welcome to our forum!

Here are a few steps you may want to take:

1. Check Blocked Senders: Ensure that Roblox's email address isn't accidentally added to the blocked senders list.
2. Review Email Rules: Sometimes, email rules can inadvertently filter or delete incoming emails. Check if any rules might be affecting emails from Roblox.
3. Contact Support: Reach out to Outlook.com support to see if they can identify any issues on their end. Sometimes, emails can be blocked at the server level.
4. Use a Different Email: As a temporary workaround, the user might consider using a different email address for their Roblox account.

Hope it helps.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.