Issues with Room Reservations

Question

Issues with Room Reservations

Hinnata saku 0

We are experiencing issues with room reservations (Outlook). During certain bookings, some users are being denied access to rooms at specific times, such as a denial at 1 a.m.

Additionally, another user reserved a room that was available at the time of booking, but several hours later, they received a reservation rejection. This issue is not limited to a single room but affects multiple rooms, and we have several similar cases.

Could you please help us resolve this problem? It is impacting a majority of employees who use the rooms for their interviews with candidates.

Anonymous

2025-01-22T02:00:59.8266667+00:00

Hello, @Hinnata saku

It's been a long time since I've heard from you, have you solved your problem yet? Did my previous reply help you？ If it was useful, you can mark it as an answer. Thank you for your understanding and support.
Anonymous

2025-02-05T06:47:20.03+00:00

Hello, @Hinnata saku

It's been a long time since I've heard from you, have you solved your problem yet? Did my previous reply help you？ If it was useful, you can mark it as an answer. Thank you for your understanding and support.
Hinnata saku 0 Reputation points

2025-02-05T11:29:09.4166667+00:00

Hello,

Apologies for my late response. I was occupied with other production issues and haven't had a chance to try the solution you proposed yet. I'll update you once I have reproduced the problem and adjusted the mailbox rules.

Thank you for your assistance.
Anonymous

2025-02-10T02:17:54.7666667+00:00

Hi，@Hinnata saku

It's been a while since I've heard back from you, is the problem still there? Did my previous reply help you? If it was helpful, you can mark it as an answer. Thank you for your understanding and support.

2 answers

Your answer

Anonymous

2025-01-22T02:00:59.8266667+00:00

Hello, @Hinnata saku

It's been a long time since I've heard from you, have you solved your problem yet? Did my previous reply help you？ If it was useful, you can mark it as an answer. Thank you for your understanding and support.
Anonymous

2025-02-05T06:47:20.03+00:00

Hello, @Hinnata saku

It's been a long time since I've heard from you, have you solved your problem yet? Did my previous reply help you？ If it was useful, you can mark it as an answer. Thank you for your understanding and support.
Hinnata saku 0 Reputation points

2025-02-05T11:29:09.4166667+00:00

Hello,

Apologies for my late response. I was occupied with other production issues and haven't had a chance to try the solution you proposed yet. I'll update you once I have reproduced the problem and adjusted the mailbox rules.

Thank you for your assistance.
Anonymous

2025-02-10T02:17:54.7666667+00:00

Hi，@Hinnata saku

It's been a while since I've heard back from you, is the problem still there? Did my previous reply help you? If it was helpful, you can mark it as an answer. Thank you for your understanding and support.

Answer 1

Anonymous

Hi,@Hinnata saku

Thanks for posting your question in the Microsoft Q&A forum.

According to your description, you have a problem with room bookings in Outlook. I need to confirm a couple of issues with you:

1.Are you using an Exchange mailbox? If so, are you using On-prem Exchange or Exchange Online?

2.Are you the mailbox administrator?

3.Are you having the same problem after recreating the rooms mailbox?

Here are my suggestions:

1.Run the following PowerShell cmdlet to view the booking policy:

Get-CalendarProcessing -Identity <resource mailbox> | FL

2.You can investigate resource booking issues using the Booking Attendant log at this link:https://learn.microsoft.com/en-us/exchange/troubleshoot/calendars/use-resource-booking-attendant-logs

To better solve your problem, I hope you can provide some screenshots of the reported errors.

Hinnata saku 0 Reputation points

2025-01-16T15:09:07.2+00:00

Hello,

I have full admin rights for MS365, and we are using Exchange Online. To provide more details:

I reviewed the room calendar and noticed that two users booked the room for 11:00 AM on 11/12/2024. Both users received a request for approval from the room, but neither received approval for their reservation.

At the time one of the users made the reservation, the room was available. However, they did not receive approval immediately. Instead, they received the approval request message four hours later.

Could you assist in identifying the cause of this delay?

Thank you,
Anonymous

2025-01-17T10:00:36+00:00
Hi，@Hinnata saku

I'm glad to hear from you.Based on the information you've provided, I've noticed a problem with some of the parameters of your ROOM.

“AllRequestInPolicy: true” should be changed to false

You can make changes directly using PowerShell:

set-CalendarProcessing -Identity room1 -AllRequestInPolicy $false

Here is the setup for normal work, you can refer to it:

In response to your comment about delays, I wanted to check with you: when you finish booking the room, is there a meeting on the calendar that you just booked?
Hinnata saku 0 Reputation points

2025-01-23T15:26:06.9466667+00:00

Hello,
Thank you very much for your answer. I will change it, but could you please elaborate on why the parameter AllRequestInPolicy should be false?
And for your question, yes

Thank you!
Anonymous

2025-01-24T02:11:24.16+00:00

Hi，@Hinnata saku

Nice to hear from you, did you get your issue resolved?

Regarding your doubt you can refer to the picture below:

I noticed that your AllRequestOutOfPolicy is true, which means that requests that are out of policy need to be approved by the resource mailbox agent. Suggest to change it to false.

Your conference room mailbox doesn't have a delegate, but some of the parameters you've set require the meeting room agent to be involved, which makes the meeting room mailbox confusing. It is recommended that you recreate the meeting room mailbox.

Answer 2

Kavya 490

Regarding your first issue, the specific room mailbox might have configured with work hours restriction. If you try to book room in non-working hours, you will be denied.

To check the work hours restriction, use the below cmdlet.

Get-CalendarProcessing -Identity ******@contoso.com | select ScheduleOnlyDuringWorkHours

If it returns true, you need to set it as False to allow booking all the time.

Hinnata saku 0 Reputation points

2025-01-15T15:39:24.4966667+00:00

Hello,

The reservation was made at 8AM 11/12/2024 and the user received the denial the day after at 1AM, so I don't think it is the problem because the the commands return false

Thank you!

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Issues with Room Reservations

2 answers

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