I can't delete old backups from a Recovery Services Vault because the Server is registered under different Backup Management Types

Question

I can't delete old backups from a Recovery Services Vault because the Server is registered under different Backup Management Types

LeeJordan 20

I am trying to delete backups for servers that no longer exist from a Recovery Services Vault. The Backup Management Server also no longer exists. I can't delete anything because i get the error message "A server with the same name is registered with the Recovery Services Vault under a different Backup Management Type. Contact Microsoft support to resolve this issue." I can't contact Microsoft Support as we don't have a relevant support agreement. Help please.

Thanks

Anonymous

2025-01-20T20:35:30.0133333+00:00

Hi LeeJordan
Just want to check is that issue resolved or else if you need any help, please let us know we will always help as you needed.! if you had chance please review once my previous comment. Thank you
LeeJordan 20 Reputation points

2025-01-21T11:24:38.44+00:00

Hi, It looks like I need to pay to get some support from Microsoft, which is annoying as we pay them a lot of money every month for our Azure infrastructure but it doesn't come with any support. Very annoying. Thanks, Lee
Anonymous

2025-01-21T19:41:55.4766667+00:00

Hi LeeJordan
We apologize for any inconvenience this may have caused. Unfortunately, it is necessary to raise a support request with Microsoft to address the issue, as it must be troubleshooted by the MS backend team. Because your server was registered with an incorrect backup management type, which cannot be corrected from your end.
As you mentioned, you may need to spend on resolving this issue, which is typically handled by the break-fix team.
I hope you understand the troubleshooting and analysis procedure for the issues.
Hence, please proceed with a new support request with Microsoft. Feel free to revert back if you have any further concerns.
Thank you!
Anonymous

2025-01-22T19:00:15.6266667+00:00

Hi LeeJordan Just want to check is that issue resolved or else if you need any help, please let us know we will always help as you needed.! if you had chance please review once my previous comment. Thank you
Anonymous

2025-01-24T02:17:39.9133333+00:00

Hi LeeJordan We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
LeeJordan 20 Reputation points

2025-01-24T08:27:24.5066667+00:00

I have already replied. I will contact Microsoft. Thanks

Accepted answer

1 additional answer

Your answer

Anonymous

2025-01-20T20:35:30.0133333+00:00

Hi LeeJordan
Just want to check is that issue resolved or else if you need any help, please let us know we will always help as you needed.! if you had chance please review once my previous comment. Thank you
LeeJordan 20 Reputation points

2025-01-21T11:24:38.44+00:00

Hi, It looks like I need to pay to get some support from Microsoft, which is annoying as we pay them a lot of money every month for our Azure infrastructure but it doesn't come with any support. Very annoying. Thanks, Lee
Anonymous

2025-01-21T19:41:55.4766667+00:00

Hi LeeJordan
We apologize for any inconvenience this may have caused. Unfortunately, it is necessary to raise a support request with Microsoft to address the issue, as it must be troubleshooted by the MS backend team. Because your server was registered with an incorrect backup management type, which cannot be corrected from your end.
As you mentioned, you may need to spend on resolving this issue, which is typically handled by the break-fix team.
I hope you understand the troubleshooting and analysis procedure for the issues.
Hence, please proceed with a new support request with Microsoft. Feel free to revert back if you have any further concerns.
Thank you!
Anonymous

2025-01-22T19:00:15.6266667+00:00

Hi LeeJordan Just want to check is that issue resolved or else if you need any help, please let us know we will always help as you needed.! if you had chance please review once my previous comment. Thank you
Anonymous

2025-01-24T02:17:39.9133333+00:00

Hi LeeJordan We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
LeeJordan 20 Reputation points

2025-01-24T08:27:24.5066667+00:00

I have already replied. I will contact Microsoft. Thanks

Answer 1

Amardeep Saini 1,735 Microsoft Employee

@LeeJordan Thank you for contacting us on Microsoft Q&A platform. Happy to help!

As per the error message it seems your server got registered with incorrect backup management type which needs to be corrected from the backend. After the changes then you would be able to delete the server from recovery service vault.

Unfortunately, you have to open a support request with Azure Backup Team to get this corrected as you don't have a way to correct it from your end. Request you to please check and maybe open a free ticket with Azure support to get this fixed.

Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful.

LeeJordan 20 Reputation points

2025-01-24T08:32:01.09+00:00

How can I raise a free ticket with Azure Support? Thanks

Answer 2

Anonymous

Hi LeeJordan
Welcome to Microsoft Q&A!, Thanks for asking here!
To delete backups from a Recovery Services Vault in Azure, follow these steps if you see the error "A server with the same name is registered with the Recovery Services Vault under a different Backup Management Type."
1.Sign into the azure portal.
2.Go to your Recovery Services Vault in the Azure portal.
3.select backup Infrastructure and protected servers to see the list of associated servers.
4.Select each listed server and choose to unregister or delete them.
5.Go to the Backup Items section in the vault, and make sure there are no remaining backups.
6.If there are, must stop the backup and delete the associated data.
7.Backup Infrastructure for any storage accounts still linked to the vault and remove them, even if they appear deleted.
8.Ensure that you have administrative rights to perform these actions.
9.Be careful, as this process will permanently delete all backup data in the vault.
Refer: https://learn.microsoft.com/en-us/azure/backup/backup-azure-delete-vault?tabs=portal
https://www.youtube.com/watch?v=pXPTGOw9RF8
Please let us know if required anything!

LeeJordan 20 Reputation points

2025-01-16T12:57:30.71+00:00

AzureProtectedServers.jpgHi,

Thanks for replying.

Unfortunately I still can't delete anything. I can't delete the protected servers as it doesn't give me that option, see attached screenshots.

I can't delete the Backup Management Server as it says "A server with the same name is registered with the Recovery Services Vault under a different Backup Management Type. Contact Microsoft support to resolve this issue."AzureProtectedServers.jpg AzureProtectedServers.jpg

I can't delete anything related to SYSCTR.REVEAL.LOCAL. This server no longer exists.

Any other ideas? Thanks, Lee
LeeJordan 20 Reputation points

2025-01-16T13:00:04.6833333+00:00

Thanks for replying.

Unfortunately I still can't delete anything. I can't delete the protected servers as it doesn't give me that option, see attached screenshots.

I can't delete the Backup Management Server as it says "A server with the same name is registered with the Recovery Services Vault under a different Backup Management Type. Contact Microsoft support to resolve this issue."AzureProtectedServers.jpg AzureProtectedServers.jpg

I can't delete anything related to SYSCTR.REVEAL.LOCAL. This server no longer exists.

Any other ideas? Thanks, Lee

AzureProtectedServers.jpg

AzureBackupServer Protected Servers.jpg

AzureBackupAgent Protected Servers.jpg

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I can't delete old backups from a Recovery Services Vault because the Server is registered under different Backup Management Types

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