Problem with phone number verification

Question

Hi. I am having problems verifying my mobile number. When I click on "Text me" I get the following error

The country code and number are correct.

Can you help me?

Answer 1

Hi Denis Milko,
Thank you for contacting us from the Microsoft Q&A forum.

To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

1.Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VoIP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

2.Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: Troubleshoot Azure Sign-Up.

3.Contact Customer Support: If you continue to experience issues, we recommend contacting Microsoft Support directly. You can find the customer service phone numbers specific to your country here: Global Customer Service Phone Numbers. When you speak with a representative, inform them that you are unable to validate your phone number, and they will create a support ticket and escalate your case to the Azure Subscription/Account Review team.

4.Creating a Support Ticket: Alternatively, you can create a support ticket through the Azure portal by following these instructions: Create Azure Support Request. If you have access to a different tenant, you can also create a support ticket from there.

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