How to fix "We’re unable to validate your phone number" while trying to create my Azure free account?

Question

When I try to fill the field phone it says "Please do not enter country code in your phone number" enev though I don't enter my country code (+380) and go with the following 682024017. I tried to solve it by selecting other phone numbers of my family numbers and it didn't work. I also tried the option to "Use a different phone number to verify your identity". And buttons Text me or Call me send me to the page that says "We’re unable to validate your phone number

Phone validation is required to confirm your identity and complete signup."

Answer 1

Hi Олександра Небесна,

Thank you for contacting us from the Microsoft Q&A forum.

To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

1.Try Using a Mobile Device: Some customers have resolved their issues by trying the same process from a smartphone browser. If you haven't already, consider using your mobile device to see if that helps.

2.Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VoIP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

3.Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: Troubleshoot Azure Sign-Up.

4.Contact Customer Support: If you continue to experience issues, we recommend contacting Microsoft Support directly. You can find the customer service phone numbers specific to your country here: Global Customer Service Phone Numbers. When you speak with a representative, inform them that you are unable to validate your phone number, and they will create a support ticket and escalate your case to the Azure Subscription/Account Review team.

5.Creating a Support Ticket: Alternatively, you can create a support ticket through the Azure portal by following these instructions: Create Azure Support Request. If you have access to a different tenant, you can also create a support ticket from there.

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