How can personal question answers be reset for Teams login if the password is forgotten?

Question

Hello!I logged out of my cadet Teams account for the first time a couple of weeks ago. When attempting to log back in, I received a message stating that the password was incorrect. It then prompted me for my personal questions, and I realized I had forgotten the answers.And it also sent me this: (I'm not sure if this is helpful or not. )

Answer 1

Hi @Looper, Avanda cdt

According to your case description, you forgot the password and personal question answer for your Cadet Teams account. Please try to refresh the page and then restore access by following the steps below:

• Use the password reset tool: Visit the Microsoft Online password reset page. Enter your Cadet Teams account email address and select a verification method (such as an alternative email or mobile phone number).
• Contact Cadet365 support: If you cannot reset your password through the self-service tool, visit the Cadet365 support page to get help from the support team.

And if you are using Microsoft 365 products

Generally, due to forgetting your password, you cannot sign in to Microsoft 365. Please refer to the following steps. Use one of the following options to reset your password, depending on the existing permissions for the service you are trying to sign in.

If you don't have administrator privileges:

• Ask your administrator to reset your password.
• If your administrator has given you the ability to reset your own password, use the Self-Service Password Reset wizard.
  • If you're using a work or school account, use https://passwordreset.microsoftonline.com.
  • If you're using a Microsoft account, use https://account.live.com/ResetPassword.aspx.

If you have administrator privileges:

• Reset your own password if you've already set up an alternative email address and a mobile phone number.
• Request another administrator in your company to reset your password.
• If you've forgotten the password for your company's administrator account in Azure or Intune, see Quickstart: Self-service password reset.

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